Manage Enrollment, Match Support and Community based programs by building, leading and coaching a high performing team.
Areas of Responsibility:
- Supervise and develop training for Program Managers and their direct reports, Program Coordinators, Match Support (MSS) and Enrollment Match Specialist (EMS). Ensure quality orientation and training of new hires according to agency procedures. Meet regularly with individuals and team as a whole. Develop appropriate supervisory relationship with each team member. Empower team to assist and generate new and innovative ways to insure our volunteers, parents and youth feel supported and appreciated
- Track individual and team performance through review and analysis of individual and team metrics. Provide feedback verbally and in writing on a regular basis and as needed to improve performance and teamwork.
- Manage Program Managers who supports events processes, to maintain minimally a 12- month calendar of monthly community- based match activities. Provide leadership and support of said activities to include volunteer training and match activities. Ensure adequate staff coverage for events activities, orientations and trainings.
- Manage MSS Program Managers to lead MSS team and address challenging match issues and family situations. Provide guidance and feedback for handling sensitive situations. Assist with search for appropriate community resources for given situations. Support development and maintenance of a current community resources library for referral by agency staff.
- Manage Enrollment Match Specialist process to identify children and Volunteer Candidates; Conduct orientations, interviews and create matches to achieve annual match goals.
- Observe and monitor trends among matches regarding match productivity and safety. Develop and implement plans with MSS Program Managers to address/meet overall needs of volunteers, children and families whenever possible.
- Facilitate teamwork on team and cooperation with overall agency staff. Monitor and facilitate smooth transition process of clients among team members. Work closely with MSS Program Managers to ensure overall program quality and efficient overall processing of clients through programs. Facilitate a unified program staff and a consistent program experience for clients.
- Regularly review client documentation of Match Support Team for quality and accuracy. Audit match files for compliance with agency and federation policies and procedures. Inspect monthly Quality Assurance for each Match Support Specialist and record in Agency Information Management system (AIM).
- Set direction for the team Observe trends. Develop goals and objectives with team input. Establish goals for length of match, retention, rematch rate, and support contact rates. Meet individuals as necessary to insure metrics for performance are being met.
- Maintain working knowledge of the Service Delivery Model and local agency policies and procedures in order to interpret and enforce them with the team.
- Meet regularly with CEO to review individual team, and agency performance. Implement agreed to actions in a timely manner.
- Develop and submit reports regarding Enrollment, Match Support, and Programs as requested.
- Identify, document, track, and schedule “impact matches” for agency events as requested.
- Participate as a productive and engaged member of the Leadership Team to assist with overall agency fulfillment of its mission.
- Support special projects as a volunteer or as assigned according to specialized skills and agency need.
- Attend professional meetings such as Mayor’s Mentoring Alliance, Chamber of Commerce meetings and other relevant Community meetings.
- Organize the Jill Bosse Scholarship process for youth entering into post-secondary education and participate on selection committee.
Educational Background:
Master’s Degree in Social Work required
Skills/Experience:
A minimum of five years of experience in the social services industry. Experience in and through understanding of mentoring, positive youth development, risk and protective factors. Must possess advanced data analysis skills and have proven track record of success as a manger/ supervisor.
SKILLS AND KNOWLEDGE
- Possess a strong knowledge of the community and have the ability to establish strong relationships both internally and externally.
- Results driven and goal oriented.
- Possess strong interpersonal skills with the ability to work within diverse populations and geographic areas.
- Possess a demonstrated ability to think strategically and work collaboratively to inspire, motivate and focus internal team members to the agreed upon goals.
- Demonstrate analytical skills to determine gaps and develop action plans to address them.
- Possess outstanding verbal and written communication skills. Ability to serve as an agency advocated by effectively communicating the mission and vision internally and externally.
- Attention to detail and excellent client documentation skills with an understanding of outcomes based performance oversight.
- Superior coaching and training skills. Foster a culture of commitment, dedication and purpose.
- Excellent computer literacy skills to include knowledge of Microsoft Excel, Microsoft Word, and Outlook.
- Ability to develop team members to their fullest potential.
- Able to motivate and inspire others.
- Ability to monitor performance and empower for growth.
- Ability to build department capacity by leveraging diversity.
- Demonstrates ethical behavior and policy compliance.
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 25 2018
Active Until:
Mar 26 2018
Hiring Organization:
Big Brothers Big Sisters of America
industry:
Nonprofit