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Association Business Office Manager

This job is no longer available

Charlotte, NC, USA
Full-time

Under the supervision of Association Director of Business Process and consistent with the Christian Mission of the YMCA, the Association Business Office Manager is responsible for managing the operation, staff and effectiveness of the Metro Business Office teams in the areas of AR, Account Management, Registration and Membership. The Business Office Manager will hire, train, and develop all Business Office staff and provide monthly reporting on departmental impact. Additional responsibilities include maintaining detailed documentation on all related policies, procedures and guidelines, performing quality audits in all areas, and the development and implementation of future phases of the centralized Business Office model to support the Association. The Association Business Office Manager must maintain a culture of integrity, change capacity, determination, courage, teamwork, inclusivity and appreciation and promote the values of honesty, respect, responsibility, caring and faith.

Areas of Responsibility: 

Staff Development

  • Provide direct leadership to the Association Business Office Support Team which includes hiring, training, and development.
  • Lead and motivate staff through a strategic vision inspired by CEO.
  • Develop and monitor specific, measurable, attainable goals with all staff:
    • Develop strategic goals and objectives along with budget preparation timeline.
    • Monitor goals monthly and adjust accordingly.
  • Evaluate staff achievement and provide learning opportunities to strengthen areas for improvement.
  • Work with direct reports to create individual development plans and ensure they are doing the same for their staff.
  • Understand and consistently administer Association policies and procedures.
  • Provide training to BOS and Association staff on related Business Office and Registrar body of work.

Membership/Program Support

  • Provide branch and business line teams direct support with Personify for product setups, draft execution, online registration, and other administrative tasks related to Personify.
  • Provide support, communication and operational effectiveness to implement association strategies and initiatives.
  • Provides administrative support and auditing to all transactions and data entered in Personify to ensure accuracy and compliance.
  • Provides Q&A Support to the IT Team during system upgrades.
  • Collaborates with branches and business line leaders on the best way to utilize Personify to achieve desired outcomes.
  • Maintains documentation of all related policies, process and guidelines related to Business Office and Registrar and communicates with stakeholders as needed.
  • Attends Association and Business Line meetings as required.

Fiscal Management

  • Exemplify strong fiscal stewardship through the development and monitoring of annual department budget.
  • Directs department workflow as required including hands on processing as needed.
  • Evaluates the department to determine effectiveness and makes recommendations for areas of opportunity.
Educational Background: 
Four-year degree in accounting/business or 8 years of applicable work experience.
Skills/Experience: 
  • Minimum of 7 years in management and supervision of shared services or administrative support teams.
  • Experience working in a shared services/centralized model of business support.
  • Highly developed organization and time management skills.
  • Proven ability to demonstrate initiative, sound judgment and independent decision making
  • Proven experience in working with staff teams to achieve goals.
  • Intermediate to Advanced MS Office Skills: Microsoft Word, Excel and PowerPoint.
  • Professional presentation and communication skills both oral and written.
  • Ability to handle confidential information
  • Proven ability to have initiative, good judgment and ability to make decisions independently.

PREFERRED QUALIFICATIONS:

  • Personify experience preferred.
  • YMCA experience in sales and service, back office support, accounting or program registrar preferred.

PHYSICAL REQUIREMENTS:

  • Ability to work a 40-hour week with irregular work hours.
  • Ability to walk, stand, and sit for long periods of time.
  • Ability to endure long hours of repetitive, high volume computer work.
  • Must be able to lift and carry food and supplies weighing up to 20 pounds.
  • Ability to stand or sit while maintaining alertness for several hours at a time.
  • Position may require bending, climbing, leaning, kneeling, stooping and crouching.
  • Ability to speak concisely and effectively communicate.
Compensation/Benefits: 

Salary: $47,476.00 - $54,788.00

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Oct 10 2019
Active Until: 
Nov 10 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit