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Director Program Operations

Burtonsville, MD, USA

How to Apply

Please submit a resume and cover letter via email to [email protected] and state DOP in the subject line.

As an equal opportunity employer, we believe deeply in diversity and are committed to creating an inclusive environment for all. Closes December 5, 2020

C.A.S.E is seeking an experienced, insightful strategic operational leader to oversee the organizations’ client-serving program operations. The DPO contributes to the successful achievement of C.A.S.E’s mission and strategic initiatives by providing leadership that ensures the delivery of competent quality services, driving continuous quality improvement, best practice, operational/organizational efficiencies and strategic growth.  Reporting to the CEO, the DPO is responsible for growing service markets, optimizing and integrating sustainable program operations, leading operational refinement, coach and develop a talented team to ensure we have the resources to deliver the specialized services our reputation is built upon.



Areas of Responsibility: 

Essential Functions and Responsibilities:  

  • Participate as a member of the senior management team to formulate and implement policies and plans to meet the organizations short term and long-term strategic goals.
  •  Uses innovative, evidenced informed and technological advancement strategies to plan and direct the daily direct service operations.  
  • Lead performance management process that measures and evaluates progress against goals for all service operations. 
  • Provide direct oversight of organizational development and evaluation to ensure effective services are administered and provided to target populations within surrounding communities.
  • Ensures behavioral healthcare services maintain and grow in a changing environment this includes efficient systems, procedures and financial controls.
  • Generate revenue sustainably and efficiently while ensuring high quality, client -focused care.
  •  Supports overall strategic goals of the organization and identifies sustainable and efficient growth opportunities in alignment with mission and culture.
  • Fosters a positive, collaborative environment that leverages employee talents, growth, experience, interests and diversity to reach organizational goals.
  • Develops and implements business plans to advance innovative, forward thinking behavioral health services that meet the needs of the community being served.
  • Guides outcomes, research and evaluation.
  • Facilitates the opening of satellite offices as needs are identified.
  • Builds strong collaborations with local and state child welfare jurisdictions for contracting services.
  • Monitoring budget compliance for all contracts.
  • Assures compliance with local government and funder contract requirements for delivery of clinical and case management services.
  • Participates with senior management in program development, grant writing, goal planning, budget development analysis, program evaluation, development of personnel and program policies and practices.
Educational Background: 
• A Master’s Degree, PsyD or PhD social work, marriage and family therapy, psychology with focus in Child and Adolescent Mental Health, License in related clinical field required.
  • A minimum of ten years’ experience in non -profit healthcare with proven leadership, team-based operations and budgetary accountability.
  • Demonstrated experience as a leader with responsibility for strategy, operations and leadership development.
  • A motivational leader with demonstrated experience fostering trust and professional advancement of staff.
  • Entrepreneurial with experience developing and implementing innovative healthcare initiatives.
  • Experience in effectively scaling operations to achieve strategic priorities and growth.
  • A strategic thinker with an analytic bent and focus on outcomes, finances and impact
  • Excellent judgement and sound decision making.
  • Exceptional organizational, oral and written communicative skills are essential.
  • Proficiency in public speaking to increase service visibility and utilization.
  • Experience managing professional relationships with contractors and expertise in planning for contract growth and expansion.
  • Experience in building strong collaborative teams and externally engage and maintain a wide variety of stakeholders.



Salary & Benefits:

$5,000 Signing Bonus Available

Salary:            Salary Commensurate with experience.

Benefits:         Competitive benefits including medical, sick leave and vacation, 403(B) retirement and short/long term disability. Flexible hours.


How to Apply: 

Please submit a resume and cover letter via email to [email protected] and state DOP in the subject line.

As an equal opportunity employer, we believe deeply in diversity and are committed to creating an inclusive environment for all. Closes December 5, 2020

Organization Info

Center for Adoption Support and Education

Burtonsville, Maryland
11-50 employees
About Us

Improving the lives of children who have been adopted or in foster care and their families through counseling, lifelong education, and a growing national network of trained professionals.

Why Work For Us?: 


 Imagine working in a dynamic nonprofit organization which integrates best practice and innovation to meet the needs of the foster and adoption community across MD, DC, VA and nationwide. The Center for Adoption Support and Education (C.A.S.E.) is celebrating 22 years as a premier mental health organization providing highly specialized services for children, teens and their families. C.A.S.E has developed a national reputation for excellence in meeting the needs of the foster care and adoption community by providing adoption competent mental health services, case management, educational resources that significantly impacts the lives, stability and permanency of adoptive families. C.A.S.E. is privileged to be able to nurture, inspire and empower anyone whose life is touched by foster care and adoption. With five offices across the Washington, D.C metro area, we are the leading regional provider of pre-and-post adoption support serving more than 7,000 clinical clients to date. To learn more about C.A.S.E., visit

Listing Stats

Post Date: 
Oct 27 2020
Active Until: 
Nov 27 2020
Hiring Organization: 
Center for Adoption Support and Education