Membership Director

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YMCA of the USA
Boyertown, PA, USA
Full-time

Create quality customer service through the development of staff and systems to manage membership sales and service.  Responsible for customer service, membership sales, retention and satisfaction related to the welcome center and assist in leading the branch in these initiatives. Create a welcoming environment at the first point of access for all guests. Manage all processes related to membership sales and service delivery. Serve as a leader of the Branch operations team dedicated to retaining members through quality programs and service.

Areas of Responsibility: 
  • Recruit, train, schedule, supervise, develop and track certifications of staff to deliver high quality programs and services that respond to member needs.
  • Manage the development, promotion and delivery of high quality programs that are responsive to member needs.
  • Produce an annual budget that is aggressive but attainable. Maintain your programs within this budget.
  • Conduct staff meetings, with each program area, either monthly or every session.  Provide notes and attendance to document.
  • Participate as a member of the management team, and Association Quality Teams, responsible for the overall operation of the YMCA, as well as director on duty responsibilities.
  • Participate in and provide leadership to the Annual Campaign Team participate in other development activities as appropriate.
  • Work with the facility supervisor to insure overall facility cleanliness.
  • Recommend new and replacement of program equipment as needed.
  • Participate in and actively recruit volunteers for branch committees and task forces.
Educational Background: 
College degree in relate field required.
Skills/Experience: 
  • A minimum of 3 years’ experience in YMCA member service, sales, or customer related service required.
  • Experience in sales related to YMCA or other retail experience preferred.
  • Previous experience with hiring, training and supervising staff teams.
  • Excellent communication, organizational and management skills required.
Compensation/Benefits: 

Salary: $33,300.00 - $38,800.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=30761&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Sep 27 2018
Active Until: 
Oct 27 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit