You will direct and oversee the operations and program development of the membership department. This position is responsible for ensuring continuity of membership access and services while providing oversight and development to program staff.
If you're the right candidate for the job, you excel at building relationships and enjoy working with people. You love working with and mentoring new staff and are excited to spend your time impacting the lives of those in our community. You pride yourself in being level headed, a strong communicator and are able to manage multiple assignments and priorities. You have the ability to build strong relationships on an individual level and with communities. You have a track record of being able to develop and implement quality programming.
Principle Activities:
- Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans.
- Develops and manages the membership budgets. Meets fiscal objectives. Closely monitors revenue and expense.
- Recruits, hires, trains, evaluates and supervises assigned staff and volunteers in assigned areas. Provides development and leadership.
- Compiles program statistics and provides data and reports as required for assigned program(s). Monitors and evaluates the effectiveness of and participation in program(s).
- Provides leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned.
- Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs.
- Develops, produces and distributes program information necessary to promote assigned programs, in accordance with branch marketing plans.
- Ensures that safety procedures are followed and that all programs are in compliance with YMCA standards, all regulations and other applicable standards.
- Ensures high quality customer service through innovative program development evaluations and on going training of staff.
- Ensures upkeep of related facilities and equipment
- Four or more years of related experience including staff and volunteer supervision, community program development, financial management and fund raising.
- Broad knowledge of assigned program area(s) and the standards and regulations related to the programming.
- Ability to respond to safety and emergency situations.
- CPR and First Aid certifications required.
- Experience and knowledge with youth behavior management and child abuse prevention.
- Experience in work with challenging youth exposed to or involved in substance abuse, homelessness, mental illness, violence and other difficult situations
- Intermediate computer skills and experience with Microsoft Office suite.
- Ability to visit sites and community organizations.
- Additional experience, training and/or certifications may be required depending on program area