Teach For America – Massachusetts seeks a talented, driven Director, Institute Operations. In this role, you will plan all operations related to our six-week, residential summer Institute, deeply impacting the effectiveness of our teaching corps, and ultimately the results for students in their classrooms. You are excited by the responsibility and challenge of ensuring a seamless experience for hundreds of corps members, summer staff, and students. You are motivated by working behind-the-scenes to support others’ success, and have a thoughtful eye for the little details that make an intense experience a great one. Above all, you are driven by our mission and ready to work relentlessly, including throughout the intense Summer Institute, to ensure that we’re delivering the talent our school partners are looking for.
You are a detail-oriented, systems-focused thinker, ready to build on the strengths of our previous institutes to take our work to the next level of efficiency. You will manage key relationships and partnerships, and assume responsibility for major contracts, risk management, and finance associated with Institute. As a key leader at the Summer Institute, you will build and lead a team of high-impact seasonal operations staff. The Director, Institute Operations reports to the Senior Managing Director, Teacher Preparation.
Institute Operations (70%)
- Plan and execute all operations related to executing our six-week, residential summer training Institute, including our partnership and contract with our university host site as well as school-based operations at our summer school site.
- Develop and manage Institute finances and financial systems, including contracts
- Lead risk management for Summer Institute activities
- Lead on all procurement and technology needs
- Manage your team to optimize all logistics related to the corps member residential experience
- Plan and manage all operations related to seasonal staff onboarding and training
Management (20%)
- Plan and execute seasonal Summer Institute staff hiring and training for operations roles
- Manage summer operations staff to identified outcomes
- Build capacity of summer operations staff through strong onboarding, training, and evaluation
- Manage up and laterally to ensure colleagues are executing towards various components of your operations vision of excellence
Regional Team Responsibilities (10%)
- Support, attend, and/or participate in regional team activities, including regular staff meetings and retreats, and regional pre-service (one week in June).
- Participate in team-wide initiatives and campaigns, such as interviewing and matriculating corps member prospects and outreach to our local alumni
- 4-10 years of relevant professional experience
- Prior experience leading operations and finance work
Work demands:
- Role requires a great deal of summer availability, including the expectation of residence at our Summer Institute in Lowell, Massachusetts, from mid-June through the end of July
- During the Summer Institute, work hours will regularly exceed 12 hours/day. Throughout the year, the role is scoped to 50-55 hours/week.
- Occasional day travel throughout the Massachusetts region, including our Western Massachusetts and South Coast sub-regions, is required.
- Occasional overnight conference travel 1-2 times per year
- Occasional evening or weekend work throughout the school year
Skills
- Uncommon level of personal responsibility with strong goal orientation and a proven track record of success
- Strong grasp of smooth and effective operations, with a strong, demonstrated ability to anticipate challenges and opportunities, mitigate risk, and make design decisions with the participant experience in mind
- Motivated by achieving results through others and able to manage towards outcomes
- Exceptional personal organization, with a demonstrated ability to meet high-stakes deadlines consistently
- Demonstrated ability to design and implement strong, intuitive data reporting and financial tracking systems
- Critical thinker who displays strong judgment in prioritizing problems to solve and opportunities to pursue
- Highly organized with exceptional detail orientation and demonstrated ability to manage a high volume of work
- Experience with hiring and onboarding staff preferred
- Familiarity with MS Office and Google Doc applications required
- Knowledge of Salesforce or other CRMs preferred