The Membership Director manages all aspects of YMCA membership, focusing on recruitment of new members and retention of existing members. Assures a high level of customer service and member engagement. Intentionally fosters a cause-centered culture, providing a place that members can belong and are proud to be a part of.
Areas of Responsibility:
- Develops, implements and sustains membership strategies for recruitment of new YMCA members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures a level of service and engagement that fosters loyalty among those we serve. Provides training and quality control to assure high quality customer care at all service areas.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures, including facility emergency protocol, and communicates changes to staff in a clear, concise way.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Leads membership staff effectively, including the Membership Coordinator, Member Service Representatives and Supervisors on Duty. With the assistance of the Membership Coordinator, recruits, hires and supervises staff team; on-boards and develops them for success.
Educational Background:
A Bachelor's degree in a related field preferred or equivalent combination of education and experience required.
Skills/Experience:
We are looking for someone who strives to live the Y cause every day by being welcoming, genuine, hopeful, nurturing and determined.
- Previous supervisory experience in customer service and sales/marketing experience preferred.
- YMCA Team Leader certification preferred.
- Requires excellent computer skills and experience with standard business software.
- Point-of sale software experience preferred.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Job Function:
Organization Info
Listing Stats
Post Date:
May 15 2018
Active Until:
Jun 15 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit