Member Services Director

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YMCA of the USA
Berwyn, PA, USA
Full-time

We have a tremendous leadership opportunity for a proven, cause-driven leader to join our leadership team as a Member Services Director.

Under the supervision of the Advanced Director of Membership and Childwatch, the Member Services Director is responsible for directing and participating in membership strategies including prospecting and recruitment of new members, training the sales team, and developing, planning and implementing best practices/procedures and methods to achieve strategic goals.

Areas of Responsibility: 
  • Participating in meeting and exceeding monthly and annual membership sales goals. 
  • Evaluating and implementing the process for handling membership inquiries via phone and email.
  • Managing prospects through leads, tours, walk-ins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations and prospects from campaigns.
  • Achieving prospecting goals.
  • Providing data in weekly and monthly reports including sales, tours, tour/join ratios and prospecting conversions.
  • Participating in branch Annual Campaign fundraising.
  • Attending wellness fairs and community events.
  • Implementing other sourcing methods as developed.
  • Scheduling and supervising Member Services departments including Child Watch, Kid's Zone and Parent's Night Out.
  • Evening and weekend hours required.
  • Performing other duties, as necessary.
Educational Background: 
Bachelor's degree or equivalent preferred. 
Skills/Experience: 
  • Two years of related experience required. 
  • Sales experience required, preferably in a membership setting. 
  • The role requires excellent customer service skills, ability to multi-task and work in a fast paced environment. 
  • Must have a proven record of meeting/exceeding sales goals. 
  • Excellent written and verbal communication skills are a must.
  • The Membership Director position is a full time, exempt, position with an initial schedule that includes evening and weekend hours, Tuesday - Saturday.
Compensation/Benefits: 

Salary: $40,000.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=35758&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Apr 9 2019
Active Until: 
May 9 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit