The Benbrook Community Center YMCA is looking for a new leader to coordinate the membership department. This leader will drive the member experience by leading the staff in programs yielding increased membership and retention. Strong attention to detail and the ability to motivate and lead the membership team will be a must. The coordinator will lead the staff team in driving the member experience that will move members from casual to connected to committed, therefore increasing membership and retention. They will ensure that membership administration operates effectively and efficiently through models of continuous improvement.
This Coordinator will directly supervise the welcome center staff, child watch and provide direct oversite to the back office functions of the membership function.
- Work with Senior Director to support the strategies to recruit new members and retain existing members. Create a member-focused culture and model relationship-building skills in all interactions. Foster a climate of innovation and resolve problems to ensure member satisfaction.
- Support the recruitment, hiring, training, development, scheduling of employees and volunteers as needed. Specifically for the welcome center/front desk. Review and evaluate staff performance. Develops strategies to motivate staff and achieve goals.
- Promote program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration.
- Support proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with other staff as necessary on financial transactions.
- Work with Senior Director on the implementation of effective marketing strategies with the goal of increasing Y visibility in the community.
- Assists in other departments throughout the branch as needed.
- Responsible for attendance at all required meetings and YMCA activities.
- Assists with the leadership of staff and volunteers in the Annual Campaign.
- Support the YMCA of Metropolitan Fort Worth association in membership initiatives.
- 2 years minimum experience in customer service.
- Experience as a supervisor strongly preferred.
- Possess excellent computer skills, proficient in Microsoft Word, Excel. Ability to utilize other YMCA membership programs, such as Daxko and learn new systems as deemed necessary by supervisor.
- Friendly, outgoing with the ability to relate and communicate well with individuals and the ability to make sound judgments.
- Excellent interpersonal, written, oral and multicultural communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Have high energy, positive, “can-do” attitude, flexibility, teamwork, and attention to detail and high degree of initiative.
Hourly: $12.00 - $17.00