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Director of Housing Counseling

This job is no longer available

Baltimore, MD, USABaltimoreMDUSA

The Director oversees all elements of the Counseling Department, including program development, execution, analysis, evaluation, innovation / refinement and internal and external partnership management.    S/he will supervise counseling staff, train new staff as needed, and will ensure that the program pipeline from intake to file closure meets or exceeds National Industry Standards and complies with all funding and regulatory requirements.

Areas of Responsibility: 

Essential Duties and Responsibilities:


Contracts & Reporting: Provide full complement of grant, contract and award management and delivery. Ensure compliance is met, goals are met, reports are completed in full and on time, and audits are successfully completed both internally and externally. Ensure data is entered into databases to track program statistics. Ensure monthly reporting and/or billing is accurate and deadlines met.

Quality Control: Perform random client file and report reviews for quality assurance. Perform survey/customer service follow up calls for quality control as required by HUD. 


Provide guidance and direction: Train staff in the duties required to perform functions of department. Conduct performance evaluations; provide coaching, training and professional development. Assign schedules and tasks.

Model team culture: Set high standards or goals and achieve them. Lead by example. Provide accountability for activities and performance. Ensure appropriate training and reference materials are available and cross-training is done. Allow for effective time management, coordination and efficiency.

Communication and people skills: Develop trust and confidence within team, resolve problems and issues that result in a productive, goal oriented work group. Encourage your team to be proactive learners, take initiative and be engaged in the work. Ensure regular and smooth communication among team, other programs, management, and partners.


Goal setting, planning and organizing: Establish and communicate team vision. Establish goals through development of operational plans. Commit to strategies for long-term, sustainable funding. Work with Chief Financial Officer to develop and maintain an accurate budget.

Fiscal management: Using the annual budget as a guide, assist with departmental funding applications for various programs as compatible with the ongoing activities. Identify new sources of funding that are relevant to the housing counseling field. Be apprised of best practices for diversified funding. Keep abreast of changes to funding climate or priority shifts.

Evaluation and analysis: Evaluate and examine processes or procedures and decide on the best choice to produce an outcome. Track progress of program activities and effectiveness, review and offer feedback and counseling. Provide satisfaction among staff and clients. Ensure quality of service.


Marketing: Develop outreach strategy. Work with Community Relations Specialist to market the housing program to the neighborhood at large and throughout the city to promote the goals of the program.


Program coordination & technology efficiencies: Work with Administration to develop long-term goals for increasing automation and technology efficiencies to ensure client quality control and consistent messaging. Identify ways for greater data collection and program coordination

Educational Background: 
Bachelor’s degree in business, economics, real estate finance, or related field, or equivalent experience required.
  • Proven experience in a management role.
  • Minimum two years contract administration experience with knowledge of federal, state and local funding requirements.
  • Excellent written, verbal and organizational skills. Must be computer savvy and experienced in a variety of software applications including Microsoft Office.
  • 3 years HUD approved counseling agency management or supervision experience.
  • Proven ability to deal with people in high stress situations with empathy and concern.
  • Demonstrated experience working with culturally and economically diverse groups of people.
  • Ability to foster a positive and productive work environment with ability to lead, build teams, and motivate staff.
  • Knowledge of Real Estate, underwriting policies, mortgages, foreclosure, and household budgeting.
  • Housing Counseling Certification (homeownership, financial stability, and foreclosure) a must.
  • Trainer/facilitator experience, familiarity with CMAX and Social Solutions (ETO) a plus.



Salary Range: Salary commensurate with experience. This is a full time position plus benefits

Organization Info

St. Ambrose Housing Aid Center

Baltimore, MD, USA
Annual Budget : 
11-50 employees
About Us
Areas of Focus: 

The mission of St. Ambrose Housing Aid Center Inc., is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.


Housing Counseling

St. Ambrose Housing Aid Center is a non-profit organization that has worked for nearly 50 years to create and maintain equal housing opportunities and to encourage and support strong and diverse neighborhoods. St. Ambrose offers Homeownership Counseling for first-time homebuyers, Foreclosure Prevention Counseling, and Financial Counseling.

Homeownership Counseling

Our HUD certified counselors provide workshops and one-on-one counseling to prepare first time home buyers for sustainable homeownership. Counselors help prospective home owners evaluate their finances, navigate the home buying and loan process, and achieve the certification necessary to qualify for grant and incentive programs. Homeownership counselors are also available for post-purchase counseling and support. 

Foreclosure Prevention

St. Ambrose was one of the first agencies in the country to offer Foreclosure Prevention counseling in 1977. Early on, St. Ambrose leadership identified the need for mortgage default and delinquency counseling and remains committed to foreclosure prevention today. Our Foreclosure Prevention counselors are extensively trained and certified. 

Financial Counseling

St. Ambrose Financial counselors are available to help clients set and reach their financial goals. Whether you want to build savings, improve your credit, or become a homeowner, St. Ambrose financial counselors are here to help you gain the knowledge and skills to become financially empowered. 

Housing Development

The Housing Development Department is dedicated to restoring and strengthening neighborhoods throughout Baltimore City by purchasing foreclosed properties, renovating them to top market standards, and selling these beautiful homes to happy homeowners. Our homes are renovated with new or updated kitchens, baths, heating systems, electric, plumbing, roofs, windows, storm doors, wall-to-wall carpet, ceiling fans throughout the house, central air conditioning (whenever possible), and refinished hardwood floors. Our renovated homes help to establish and maintain high standards in the area, and encourage neighboring homeowners to make necessary repairs to their homes in an effort to maintain the integrity and value of the community.

Legal Services


The Legal Services Program at St. Ambrose Housing Aid Center provides legal services to lower income Baltimore-area residents. St. Ambrose attorneys provide advice and representation in the following practice areas:

  • Foreclosure defense
  • Landlord-Tenant disputes
  • Tax sales
  • Title issues
  • Reverse mortgage default
  • Contract disputes
  • Access to public benefits
  • Consumer protection
  • Wills and estate planning

If you have a civil legal problem threatening your housing and cannot afford a lawyer, we invite you to contact us to see how we may help.

Rental Services

Since 1977, St. Ambrose Housing Aid Center has been dedicated to providing affordable housing to low-moderate income individuals and families, and to those with special needs, in Baltimore, Maryland. St. Ambrose has extensive experience working in distressed neighborhoods and providing homes for typically underserved individuals and families. St. Ambrose believes that quality rental opportunities help to stabilize neighborhoods.


About Homesharing

Homesharing is a simple idea: a homeowner offers an extra room in their home to someone looking for an affordable room to rent. St. Ambrose Homesharing matches these two parties based on various levels of compatibility.

Homesharing with St. Ambrose is more secure than other roommate options. Homesharing staff with years of experience carefully screen each applicant through interviewing, background checking, and personal references.

Awards & Accolades: 
Baltimore’s oldest non-profit housing provider
Why Work For Us?: 

St. Ambrose has a clear vision and identity;a great environment filled with passionate people.

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Listing Stats

Post Date: 
Mar 4 2019
Active Until: 
Apr 4 2019
Hiring Organization: 
St. Ambrose Housing Aid Center