The Chief Operating Officer (COO) provides operational leadership to the organization, ensuring that the strategy and intended impact of the Y is achieved through its wide ranging programs, sites and experiences in a manner that is consistent with the mission, quality standards, culture, operating metrics and financial requirements of the Y of Central Maryland.
The COO requires the skills and competencies to: drive operational and experiential excellence throughout the organization; lead an organization that embraces change and is highly focused on the consistently high levels of satisfaction and achievement of its customers (i.e. members and program participants); improve, develop and/or upgrade family center Ys and youth development sites to achieve the organization’s strategy; and develop an organizational structure, culture, and operational management system to support change, growth and measurable impact.
Success in the role will require sustained leadership skills, a well-rounded functional background, and superior management acumen.
Areas of Responsibility:
Fiscal & Operational Responsibility:
- The COO must work with the CEO and CFO to ensure effective budget management and controls throughout the organization; meet annual and long-term revenue and operating margin goals related to membership and all program areas; review the organization’s current financial position and sources of funds; improve measures to drive decision-making; strengthen financial controls and processes through clarity and simplicity; improve data for management decision-making; continuously improve the organization’s operating performance through the use of operating metrics and management accountability; work with the CFO to prepare and manage the budget.
Operational Leadership & Associate Development:
- With primary operational leadership of a 3,100+ person workforce and wide-ranging and diverse facilities and programs, the COO must adhere to the highest standards of leadership and management to ensure organizational effectiveness; continuously review the organization’s talent and operational structure to ensure maximum effectiveness; develop a staffing model and talent recruitment initiative capable of supporting the organization’s immediate needs and long-term strategy; build, manage, motivate and communicate with the operations leadership team; upgrade talent as required; create a culture of quality, mutual trust, associate empowerment and accountability; and be visible across the organization.
External/Community Relations:
- Work with the CEO, senior team members and the board to continuously build the Y’s reputation and brand in the community; be visible at appropriate public events; contribute as a board member or advisor to other community organizations and commissions; maintain a personal and professional image befitting of the Y’s values; advocate the Y’s vision with clarity and passion throughout the community; work with the CEO to build strong, sustainable 3 relationships with: city, county, and corporate leaders, major donors and other key constituencies.
Governance & Philanthropy:
- Work with the CEO and the whole organization to develop and sustain volunteer engagement at both the association and community leadership board level; help Center Directors to initiate and manage effective recruitment and succession strategies to sustain local community leadership boards; provide senior associate support to the association board and its committees, as assigned by the CEO; work to help create a culture of sustained financial and volunteer support, and participate in efforts to raise funds for the Y’s mission and cause.
Educational Background:
Bachelor’s degree (M.B.A. or advanced degree preferred, but not required).
Skills/Experience:
- Exceptional leadership skills, including: the ability to work with internal and external leaders to craft a vision and engage others in it; impeccable character and integrity; the ability to motivate and inspire others; strong team-building skills; excellent interpersonal, relationship development skills; and sound business judgment.
- Outstanding communication skills (written, oral, formal presentations, listening); the ability to convey a vision, position, and clear message and to inspire others to support it.
- Strategic thinking acumen and strong analytical skills combined with the ability to execute a plan and allocate resources appropriately.
- Superior business management skills, including strong financial acumen.
Required Experience:
- A minimum of seven to ten years in senior-level operations management, preferably in one of the top operations roles, of a similar size/scope service-intensive, multi-site, multi-faceted organization (senior operations experience in the Y is preferred, but not required). Must have managed a minimum of $30 million in operations.
- Well-rounded, relevant functional experience and demonstrated success in the areas of: operations management, associate and leadership development; strategic planning; external/community relations; fiscal management; and capital project development and management.
- A demonstrated track record of growing and managing complex and geographically diverse operations in the fields of health and wellness, early childhood development, and school-aged youth development; experience managing operations of scale that rely on both consumer and grant-funded revenue.
- A track-record of outstanding people management, including the ability to: motivate and engage others, lead change; create a performance organization; hire and develop exceptional talent; make decisions; operate with the highest ethics and integrity; build trust and consensus; effectively delegate and empower.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
- Strong professional or volunteer experience providing exceptionally high quality programs and services to most, if not all, of the following audiences/markets: children and youth, families, seniors and health seekers.
- Experience successfully starting new business/programmatic ventures; negotiating third party partnerships and driving complex projects to a successful conclusion.
- A demonstrated track record of community leadership, visibility, and credibility
Job Function:
Organization Info
Listing Stats
Post Date:
May 18 2018
Active Until:
Jun 19 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit