Under the direction of the Associate Executive, the Program Director II plays a key leadership role in the effective operation of branch activities. The Program Director II serves as a role model and coach to all branch staff and helps develop a welcoming, nurturing, and thriving community within the branch. This position manages multiple departments and assumes responsibility to delegate key job duties to qualified staff. As such, this position demands strong supervisory skills as well as the ability to prioritize tasks in order to move the branch forward to reach strategic goals. The Program Director II is directly tasked with ensuring both a positive member and participant experience as well as representing the branch and association with community groups and people of influence through partnerships, collaboration and philanthropic relationships.
The member relations aspect of this position requires that relationship building is a top priority at all times. The Program Director II must attend to the needs, and requests of health seekers, members, and all people associated with the YMCA in a courteous and friendly manner.
Specific Duties:
Training/Oversight:
- Ensure all instructors are certified in area of instruction for Aquatic, Health and Wellness programs.
- Provide leadership and coaching to all departments.
- Works in conjunction with Recruitment Manager to oversee development and implementation of a staff recruitment program to ensure all programs s are appropriately staffed.
- Facilitate on-going training and provide certification opportunities for instructors.
- Ensure all departments have an ongoing evaluation of all staff at least once per year.
- Ensure classes are audited classes on a regular basis.
Programs:
- Oversee specific program activities related to group exercise, personal training, wellness floor monitoring, swim lessons, and lifeguarding programs.
- Ensure all programs meet YMCA standards
- Oversee analysis of member feedback, program feedback, and instructor feedback tools
- Secure facilities for program activities and events
- Oversee coordination of registration and participation in programs
- Oversee timely communication to staff, and participants.
- Stay updated on current training ideas and philosophies. Present these materials to instructors and staff on an ongoing basis
Communication & Mission Advancement
- In conjunction with other exempt staff, promote and incorporate the YMCA three areas of focus.
- Assist in the marketing and distribution of program information.
- Continuingly review and evaluate wellness and aquatics policies and procedures
- Establish and maintain file/data management schedule and recordkeeping
- Monitor and evaluate the effectiveness of program retention strategies
- Develops and monitor program budget to meet fiscal objectives
- Establish new program activities and expand programs within the community in accordance with the association and branch strategic plans
- Personally participate and solicit others for necessary YMCA financial development programs such as The Annual Campaign and capital projects
- Ensure all member and community inquiries and concerns are responded to in a timely manner
- Actively participates in wellness and aquatics impact team meetings
- Serve as an exempt staff member to the YMCA of Austin, performing those duties as assigned by Branch Director and President/CEO of the YMCA.
- Actively and enthusiastically support the branch and association goals and directions through effective completion of tasks and verbal display to peers, staff, members and guests.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with differing abilities to perform the essential functions.
- Five years or more of direct supervision, community/member engagement, and management of large programs.
- Commitment to support the mission, voice and culture of the YMCA of Austin.
- Strong written and verbal communications skills
- Ability to manage projects and coordinate events in conjunction with other staff members and volunteers in order to achieve long and short-range goals of the Association.
- Ability to work well under pressure and meet deadlines.
Salary: $45,000.00 - $48,000.00