The Chief Operating Officer is directly responsible for developing and executing the operational strategies necessary to achieve the mission-focused goals and objectives developed by the President/CEO and board. This position reports to the President/CEO.
The role of the COO is to ensure the planning, implementation, management and oversight of all YMCA of Austin operations, which include a $24M branch operations budget; $5M childcare budget; $18M resident camp build currently in process; $1M Annual Campaign; and extensive pending future endeavors.
The incumbent has a direct responsibility for the supervision and oversight of three District Executive leads, six Executive Director leads, and the Facilities/Risk Management and Development Executive leads. Future leadership will encompass supervision of an 85 acre resident camp & retreat center.
The incumbent will provide strategic direction to ensure operational growth through program expansion, member recruitment and retention and new site development and collaborations. The COO will ensure a balanced operational budget through sustainable membership and program revenue growth and purposeful expense management. This role drives innovation, fosters collaborations and will position the Y as the catalyst for transforming lives and strengthening communities in Austin and the surrounding areas.
- Supervises assigned District Vice Presidents, Branch Executive Directors, Development, Facilities and Risk Management to assure sound operations. Identifies and develops talent to assure successful operations, recruiting and retention. Responsible for the professional growth and development of all employees in area. Attracts and retains a highly competent, mission-oriented, diverse, and values-driven leadership team and workforce.
- Provides overall accountability and reporting for Association operational and strategic plans.
- Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled. Takes action to improve performance and achieve financial goals.
- Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.
- Identifies emerging markets and trends and makes recommendations for expansion.
- Initiates and implements process improvement strategies relating to workflow, quality of programming, safety and experience.
- Gives direction and provides coordination to each program, goal, or task force to assure achievement of annual association program goals.
- Oversees risk management initiatives and ensures policies and procedures are consistently followed maintaining a safe and productive environment for staff, members and program participants.
- Oversees Financial Development including grants, annual campaign and capital campaign ensuring success in reaching related goals.
- Provides support for an assigned Executive Committee of the Board of Directors.
- Actively supports and assists with board recruitment and engagement including relationship management aspects, recruitment and retention.
- Represents YMCA on Association-wide initiatives and strategic programming as requested.
- Manages relationships both internally and externally, supporting branch and organizational goals.
- Assists the President/CEO in the planning and formulation of the long range goals of the organization.
- Through example, must lead the staff in ethical and moral manner consistent with the YMCA of Austin mission and core values.
- Minimum of fifteen years of successful operational experience in a variety of YMCA’s or similar operations.
- Currently serving in a senior leadership role with responsibility for a minimum $10M budget and multiple sites.
- Minimum of eight years of supervisory experience overseeing high level leadership staff.
- Knowledge and experience in all aspects of operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management, and sound financial practices.
- Experience in managing strategic partnerships and contracts.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
- Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
- YMCA Organizational Leader certification preferred.
Salary: $130,000.00 - $160,000.00