The YMCA of Austin Association Offices in Austin, TX is seeking a Billing and Collections Coordinator to join our team. We are looking for candidates to work a flexible schedule Monday through Friday.
Under the guidance of the V.P. of Finance, the Billing and Collections Coordinator provides exceptional customer service, good judgement and initiative. This person has opportunities to work individually and with a team to retain members, work A/R reports, and create program set-up in the point of sales system. Building relationships is key with staff at branches, members and department team.
Areas of Responsibility:
- Provide external/internal customer service via phone and email to members, participants, and all branch team members.
- Credit card updates/corrections
- Process refunds
- Reconciliation of daily deposits
- Duplicate member merges
- Bank draft returns, NSF’s, and collections
- Draft reports/data analyzer
- Membership invoices
- Assist in special projects as directed
Skills/Experience:
- Bilingual (English/Spanish) - Strongly preferred
- Proficient and accurate data processing skills
- Ability to work independently and multi-task
- Ability to process a large volume of work
- Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
- Must be organized and have strong attention to detail
- Ability to communicate with a diverse clientele and team members
- Excellent written and interpersonal communication skills
- Ability to make decisions, set priorities, and work as a team
- Ability to work effectively in a fast paced, deadline driven environment
- Must be able to work on a computer for extended periods of time
Compensation/Benefits:
Hourly: $13.00 - $15.00
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 13 2019
Active Until:
Apr 13 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit