The Director of Coordinated Entry, Outreach, and Diversion serves as a key organizational leader responsible for the planning, policy, implementation, and oversight of programs at Partners for HOME (PfH) - the City of Atlanta’s Collaborative Applicant for the Continuum of Care (CoC). The Director owns strategic oversight and direction to Coordinated Entry System (CES), the hub of the homeless system ensuring people have efficient and effective means to access housing interventions. The Director ensures a highly coordinated, homeless crisis response system and builds relationships to deliver a Coordinated Entry Continuum of Care system that results in making homelessness rare, brief and nonrecurring. The Director aligns all work with PFH’s four core values: 1) we can end homelessness, 2) housing is a basic need for self-sufficiency, 3) innovation is the difference between good and great, and 4) collaboration is the key to success. The ideal candidate brings deep knowledge of the homeless service system and HUD continuum of care structure, policy and regulations, a passion for reducing and ending homelessness using a Housing First philosophy/approach, a proven track record of leading high impact strategies and teams, and effectively leveraging and garnering the collaborative engagement of diverse stakeholders throughout the community.
Roles and Responsibilities:
- Working in close partnership with other PFH staff, Continuum of Care (CoC) partners, the City of Atlanta, and other key stakeholders to define and refine CES and the implementation of CES CoC-wide.
- Develop broad-ranging relationships and provide exceptional customer service to our CoC partners, partnering with them to ensure a transparent system is in place to measure outcomes and deliver results.
- Lead the overall execution and day to day operation, administration, and expansion of Coordinated Entry.
- Identify gaps in CE coverage and lead strategy development for community expansion and make funding recommendations.
- Launch a phased CE assessment approach to ensure right-size housing solutions for all and Direct change needed to the CE system based on best practices locally and nationally.
- Support planning and coordination of Coordinated Access Points (CAPs) and its activities.
- Ensure implementation of policies and written standards.
- Oversee system navigation, the housing queue and matching process of homeless individuals/families in the Coordinated Entry process.
- Bridge and expand CES to other systems including jails, hospitals, 211 and crisis lines.
- Oversee and manage support staff in 5 distinct areas of work: Outreach, Diversion, Coordinated Entry, Chronically Homeless Individuals, and Community Resources.
- Support the continued refinement and expansion of CES.
- Facilitates work groups with community partners, prioritizing those with lived experience of homelessness for participation.
- Develop and deliver a training curriculum for community partners.
- Provide support and training for workflows within the homeless management information system (HMIS).
- Lead and oversee the CoC outreach, crisis and encampment work and coordination to CES.
- Coordinate outreach to align with CES.
- Manage and oversee outreach committee/workgroup meetings.
- Responsible for supporting outreach staff.
- Working with the City of Atlanta departments to coordinate efforts.
- Providing support and training.
- Oversee the work on ending chronic homelessness.
- Participate in efforts to streamline processes to end chronic homelessness with community partners.
- Work with other departments to create and manage a by name list and/or take down calculator.
- Keep updated records, monitor data and data quality and generate reports.
Skills, experience, and qualifications:
- High energy and a passion for the PFH’s mission, values and goals.
- 2+ years of experience in project management and demonstrated progressive leadership experience.
- Significant experience building relationships, and gaining community buy-in and consensus building.
- Previous experience in partnering with leadership for the delivery of projects.
- Excellent client-facing and internal communication skills.
- Solid organizational skills including attention to detail and multitasking skills.
- Preferred record of measurable results in cultivating relationships.
- Superb organizational skills, with the proven ability to create and implement efficient development systems, plan strategically, allocate work, set and manage objectives, analyze and mitigate risk, and create and manage projects.
- Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented environment, and to handle multiple projects simultaneously under tight deadlines.
- Excellent verbal communication, interpersonal, and relationship-building skills to effectively work with a broad spectrum of stakeholders.
- Impeccable, professional, and persuasive writing and editing skills.
- High energy and a passion for the strategic direction of the CoC and the City of Atlanta in ending homelessness.
- High emotional intelligence with the ability to perceive and understand people’s motivations.
- Highly industrious with a strong work ethic; sense of urgency/impatience for action
- Integrity and humility that encourages and inspires constituents; strong sense of judgment.
- Ability to seek out constructive criticism and growth.
- Ability to thrive under pressure, consistently meeting expectations and commitments on tight deadlines, all while managing a variety of tasks and relationships in an efficient and meticulous manner.
- Strong working knowledge of Microsoft Office and of project management tools
- We have an ambitious and spirited culture that is passionate about ending homelessness. We strive to display heart, empathy, and resolve in our daily interactions with one another.
- At least a Bachelor’s Degree; Master’s Degree preferred
- At least 3 years of experience in homeless services
Partners for HOME offers a competitive compensation package including generous health benefits, retirement match, and up to 4 weeks’ vacation. Salary range is $85,000 to $95,000.