SharePoint Content Architect

The principal role of the SharePoint Content Architect is the overall management and support of TNC’s intranet (Connect) built on Microsoft SharePoint. This position will work with all staff/departments to help coordinate projects necessary to maintain or enhance the SharePoint environment within the organization.  It will also entail the development and support of other collaboration applications according to system requirements that follow TNC methodology and best practices.  The Content Architect may be asked to deliver technical training on collaboration tools to TNC staff in a group or one-on-one setting.  The position will participate in maintenance projects related to collaboration application upgrades, conversion and modifications. This role will be involved in quality assurance testing and may be asked to validate development work done for applications before release to production in all phases of the project life cycle.

RESPONSIBILITIES AND SCOPE 

• Manage, maintain and support a search-driven intranet built on Microsoft SharePoint for published content and collaboration.  This includes revisiting and reviewing content to ensure business relevance.
• Create new SharePoint sites for departmental/project teams by leading TNC staff representatives to organize, configure and design highly usable web content.
• Perform basic SharePoint administration tasks including managing permissions (restrict and revoke access as required), plus creating and/or managing content types, site columns, lookups, and new site templates for re-use in sites.
• Maintain SharePoint out-of-the box apps and collaborative features (e.g. lists, document/form libraries, discussion boards, forms/surveys, calendars, webparts, workflows, etc.) and integrate SharePoint with other Microsoft and third-party products.
• Work with the Collaboration Team and/or internal partners on the overall user experience of the intranet including (but not limited to): development of site templates, improving navigation, enhancing search, employing new SharePoint web parts, etc.
• Serve as primary contact for incoming SharePoint and other collaboration tools support requests/issues.  Expected to troubleshoot, manage, and assign support tickets to other team members (as necessary).
• Provide documentation for all support, testing and application change processes.
• Participate in upgrade, patching, and disaster recovery testing/validation.
• Work directly with IT and TNC staff to ensure all projects timelines are met or exceeded based on specific project scope timelines and deliverables.  This includes developing and reporting out on accurate work estimates and timelines.
• Provide training and/or assistance to TNC staff (as required) through structured learning sessions, group/one-on-one meetings, and formal presentations.