The Membership Systems Specialist is responsible for operational and business process support, and data integrity required to enable effective Membership operations and fundraising programs. This position will support the identification of operational bottlenecks, redundancies, vulnerabilities and opportunities for enhanced efficiency or effectiveness, provide recommendations for process and procedure improvement, and act as a resource to the membership team on these topics.
The Membership Systems Specialist will provide day-to-day and project support to membership fundraising programs.
The Membership Systems Specialist monitors and measures project progress, conducts corrective action as necessary, communicates project status information to all stakeholders, performs risk management, issue resolution that includes troubleshooting and investigating issues and conflict management, and controls project scope and quality.
The Membership Systems Specialist will work with membership program managers, membership reporting, other departments and external vendors as a dedicated function with clear responsibility for data quality and integrity as it relates to fundraising efforts. This includes creating and maintaining documentation on system processes as well as managing and conducting quality controls and assurance on processes.
This position ensures coordination on projects that may span multiple TNC departments and TIS (Technology Information Systems) units, as well as vendors. They lead cross-organizational, cross-functional project teams using Membership and TIS methodologies and processes and ensures all TIS and data governance standards are met.
The Specialist must have advanced knowledge of constituent management systems in order to provide programmatic support and coordinate communications. They will complete activities with multiple variables, setting realistic deadlines and managing the timeline. They will provide guidance in satisfying requirements based on extensive knowledge of policies and procedures. They will adapt processes and implement recommended practices in order to improve effectiveness. The Specialist will take on additional duties to enhance the work of the team, including, but not limited to, developing documentation, providing recommendations and targeted training related to the functional area of the team.
RESPONSIBILITIES AND SCOPE
- Manage data processes and systems to enable accurate and compliant solicitation, cultivation, stewardship and gift acknowledgement of current and prospective donors; analysis and reporting; donor interaction quality controls; data hygiene; privacy and security.
- Manage, document and communicate all data quality processes involved in fundraising and reporting systems to support the success of membership fundraising programs from launch, to maintenance, to continued enhancement.
- Ability to apply data quality best practices, and adapt them to TNC’s organization and culture.
- Expertise in applying project management methodologies to all phases of projects.
- Set deadlines, assign responsibilities, monitor and summarize progress of projects.
- Collaborate effectively with internal groups and vendors, supervise processes, and maintain integrity of organizational data technology standards.
- Ability to think strategically, creating breakthrough plans and programs, and re-engineering the status quo.
- Serve as a Tier One level troubleshooter for system generated exports, requiring a natural curiosity, ability to connect the dots and a desire to understand the bigger picture.
- Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
- Does not supervise any staff but may manage work of peers on departmental project teams.
- Ensure compliance with TNC policies and procedures, and external (donor/legal/IRS) requirements.
- Ability to work under stress during peak workload periods.
- Willingness to travel (up to 10%).
- Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
- Experience cultivating and managing client/customer relationships.
- Experience writing, editing and proofreading.
- Experience organizing and coordinating multiple projects.
DESIRED QUALIFICATIONS
- Successful experience in developing, directing and managing multiple projects.
- Demonstrated technical writing skills.
- Experience with relational database management, spreadsheet software, and word-processing
- Experience working across departments and programs and with cross-functional teams.
- Critical thinker with demonstrated problem-solving skills. Results driven.
- Experience generating reports and analyzing and interpreting the data.
- Experience with business process analysis and/or improvement.
- Experience with current technology in relevant field.
- Experience working with cross-functional teams.
- Ability to implement complex processes.
- Ability to use existing technology to achieve desired results.
- Familiarity with one or more program coding languages, e.g. SQL
- Effectively communicates via presentations, conversations, and documentation.
- Strong dedication to the development of customer-centric standards and solutions.
- Well versed in data quality best practices, and an ability to adapt them to TNC’s organization and culture.
- Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks.
- Successful experience implementing strategic program goals.
- Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.