The Loyal Donor Program Analyst is one of two Analysts that are responsible for supporting staff in leading and managing process analysis, evaluation, creation, design, and/or improvement initiatives that seek to identify procedural, strategic, and performance opportunities and/or deficiencies, resulting in recommendations for and implementation of improvement opportunities. This position works with complex data sets and develop analyses to help answer high-level business questions aligned with the objectives of growing and refining the Loyal Donor Program.
The Loyal Donor Program Analyst will maintain a basic understanding of the strategies, goals, actions, and work processes of the Loyal Donor Program, its staff, and their needs relating to data management, activity, and fundraising tracking, and reporting. They will work towards meeting the strategic priorities of the Loyal Donor Program by developing and coordinating tactics for approved plans, and completing and organizing diverse tasks and activities. The Analyst will identify priorities based on the needs of multiple programs or areas of focus. They will provide analytical support to the program Director, Associate Directors, and other team members. The Analyst will perform complex analysis on key organizational data, which may include donor or gift information. They will assist with mapping business processes and key process performance indicators, and the identification and understanding of business outcomes, and may be responsible for processing gifts. They may be responsible for presenting formal written reports or presentations to stakeholders and may be responsible for training stakeholders and team members. The Analyst will keep up-to-date on market trends and best practices in order to improve services. They will analyze situations, evaluate alternatives, and implement solutions in order to improve effectiveness.
RESPONSIBILITIES AND SCOPE
- Act independently and in supervisor’s stead as needed, exercise independent judgment to identify and solve problems.
- Make decisions that may have program-wide impact and affect staff in non-program areas.
- Demonstrate sensitivity in handling confidential information.
- Does not supervise any staff but may take a leadership role in interdepartmental teams to coordinate the work of peers.
- Ensure compliance with TNC policies and procedures, and external (donor/legal/IRS) requirements.
- Financial responsibilities may include working within a budget, processing invoices and transfers, and negotiating and contracting with vendors.
- Implement program’s strategic goals.
- Lead project teams as assigned for the development and implementation of new initiatives or the improvement of existing programs.
- Manage and implement multiple projects, including managing working groups, setting deadlines and ensuring accountability.
- May manage or participate in complex negotiations.
- Provide oversight for one or more key functions of the team.
- Travel occasionally, work long and flexible hours as needed.
- Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
- Work is diversified and may not always fall under established practices and guidelines.
- Experience generating reports, and analyzing and interpreting the data.
- Experience managing and implementing multiple projects including measuring results of plans and programs.
- Strong communication skills and a practiced project management skillset.
- Experience explaining technical concepts to people without a technical background.
- Experience with relational database management, spreadsheet software, and word processing.
- Experience working with cross-functional teams.
DESIRED QUALIFICATIONS
- Multi-lingual skills and multi-cultural or cross cultural experience appreciated.
- Proven ability to manipulate relational data.
- Demonstrated ability using advanced computer functions including generating detailed reports and analysis.
- Proficient in manipulating, analyzing, and interpreting data, and in developing documentation of data-related policies and procedures.
- Experience editing or developing technical documentation for end-users.
- Experience training system users with varied degrees of technical proficiency.
- Experience with SQL, data warehousing concepts, and statistical software (SPSS, SAS, STATA, or equivalent).
- Ability to manage and implement complex processes.
- Ability to work in partnership with others in a collaborative or advisory role.
- Account management and client service skills.
- Demonstrated ability to conceive and convey technical information creatively for various audiences in written form.
- Knowledge of current trends in data management and analysis, preferably in a non-profit environment.
- Proficient in interpreting guidelines and analyzing available information for the purpose of coordinating efforts and projects.
- Strong organization skills, accuracy, attention to detail, and ability to manage multiple tasks.
- Understanding of accounting practices.
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.