The IT Senior Business Analyst (BA) works closely with one or more assigned business areas and acts as the key interface between the business client and the IT Project Management Office, Application Management and Analytics, and Infrastructure teams. They understand the business areas supported and ensures that there is integration between business and technology and works to promote technology and business process improvement as integral to organizational effectiveness. They bring value to their business clients by offering strategic guidance on their business processes, policies and regulations, understanding business needs and offering creative solutions, and ensuring the successful end-to-end processing of their business processes and supported systems and tools.
The IT Business Analyst (BA) will be responsible for understanding the business needs and analyzing, validating and documenting the business processes and IT system requirements. The IT BA will work independently and/or in close collaboration with their IT peers in conjunction with business partners to ensure proposed processes and systems respond to the business requirements and align to the overall business & IT strategy.
The IT BA performs feasibility and process analysis, scopes projects, helps formulate business cases, and works with the other IT teams to prioritize deliverables and negotiate on product functionalities. In addition, the IT BA may also support the development of test cases, test scenarios and training materials, participate in the implementation, and provide post-implementation support. They may lead mid-level projects, advise other IT Analysts and be responsible for project or task management and issues related to implementing and establishing technical standards and procedures.
The IT BA understands Standard Development Life Cycle (SDLC) and process improvement methodologies, has analytical, problem-solving and conflict resolution skills, and can explain difficult concepts to non-technical users.
RESPONSIBILITIES AND SCOPE
- Work in lateral teams to provide guidance and specific expertise to business teams on products/systems
- Knowledgeable about the strategies, goals, actions and work processes of the business/system/service/operations they work with.
- Conduct analysis of business or technical user needs, documenting requirements and developing system specifications.
- Suggest changes using analytics to support their recommendations. Actively participate in the implementation of approved changes.
- Develop and execute test plans to confirm user requirements.
- Provide IT support for mid-level to complex business or technical activities.
- Act as a liaison between IT and end users to ensure technical compatibility and satisfaction
- Adapt and/or modify processes in response to changing circumstances.
- Be well versed in specific industry best practices, and able to adapt them to TNC’s organization.
- Work effectively across multiple mid-level to complex projects.
- Research and recommend innovative and automated approaches for IT tasks.
- Write and maintain detailed systems documentation, including user procedures and job aids.
- Translate user and/or systems requirements into functional and technical specifications.
- Establish control policies in accordance with best practices and define benchmarks and measures.
- Ensure proper coordination and collaboration with other teams.
- Understand and communicate the financial and operational impact of any changes.
- Be willing to travel and work flexible long hours and on the weekend.
- Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
- 5 years of experience as a business or technical professional in Information Technology or a related field.
- Experience in defining and documenting complex systems requirements.
- Experience in communicating effectively with internal and external audiences.
DESIRED QUALIFICATIONS
- Experience with software development methodologies.
- Strong ability to analyze and model business processes and recommend solutions.
- Experience with the development and execution of test plans.
- Exceptional customer service skills.
- Strong dedication to the development of successful customer outcomes.
- Excellent written and oral communication skills.
- Excellent time management skills.
- Demonstrated team-building skills.
- Ability and desire to mentor and train others.
- Supervisory experience or experience managing a team of peer professionals.
- Vendor management experience.
- Experience with Customer/Constituent Relationship Management appreciated, particularly Blackbaud CRM, Luminate Online or SAS CI 360.
- Experience with fundraising or grants management or the business functions of Marketing, Membership, Development, Government Relations or Finance appreciated.
- Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
Salary Grade: 8