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Operations Director

This job is no longer available

Ansonia, CT, USAAnsoniaCTUSA

This position supports the mission and work of the Y, a leading nonprofit, charitable organization.The Operations Director at the Central Connecticut Coast YMCA stewards the Y’s cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community. The Operations Directoroversees the operations of the assigned YMCA branch and gives leadership to the development and direction of the facilities, program operations, fiscal management, volunteers, and staff; all of which support the Real-Time Strategic Plan.The Operations Director participates in volunteer and staff development, financial development, and collaboration with community stakeholders. The Operations Director provides direct leadership and assures an environment of trust and respect for all in line with YMCA of the USA guidelines and association policies in accordance 

Areas of Responsibility: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include, but are not limited to the following:

  • Models and teaches the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, staff, guests, volunteers, and vendors.
  • Develops, maintains, and facilitates positive relationships with and between volunteers, members, program participants, staff, and colleagues at all levels of the organization; helps participants and families connect with each other and the YMCA.
  • Leads day to day operations of the branch and oversees all branch facility changes and communicates effectively. Provides leadership, supervision, and direction in program and facilities managementfor assigned branch.
  • Supports the implementation and evaluation of all operational components of the YMCA’s Real-Time Strategic Plan as it relates to assigned branch.
  • Responsible for overall supervision and support of branch leadership staff and follows and implements policies and procedures. Leads, supports, supervises, and develops staff in support of the strategic plan. 
  • Communicates with members, peers, staff, and participants in a timely and professional manner as it relates to branch responsibilities in support of a positive experience with the Y.
  • Ambassador of all YMCA programs and member engagement that fosters loyalty among those we serve.
  • Supports with achieving fundraising goals for the Annual Campaign.
  • Represents and promotes the YMCA in the local community and develops positive working collaborative relationships with community agencies.
  • Oversees, evaluates, and grows all branch programs ensuringcommunity needs are met and risk management is in placein accordance with YMCA guidelines; and through motivational support and guidance that supports members, program participants, and staff in achieving their goals. 
  • Supports with coordination of branch strategic planning efforts by assisting with developing the annual operation plan that ensures continued growth in Real Time Strategic Plan goal benchmarks.
  • Develops, manages, and monitors the branch operating budget and meets or exceeds budget targets.
  • Ensures the safety, risk management, and maintenance of high quality facilities, grounds, and equipment. Ensures maintenance and upkeep is maintained as required by the Central Connecticut Coast YMCA, local and county health departments, and The YMCA of the USA. Works closely with the District Facility Director or Facility Director to assist with the maintenance and repair of all equipment and facilities.
  • Follows association guidelines to develop, promote and market, and manage branch programs and offerings in a manner consistent with YMCA core values. Leads the development and implementation of membership recruitment, retention, and orientation strategies.
  • Actively participates as a member of Association Quality “Q” teams and Y management in support of the overall objectives of the YMCA.
  • Knows, implements, follows, and enforces all YMCA policies, guidelines, regulations, and procedures, including emergency and safety procedures, those for the prevention of child abuse, and staff expectations as required by the YMCA, licensing, and the state health department, and supports other staff to do the same. 
  • Pursues training opportunities that support the work of the YMCA and enhances personal and professional growth.
  • Attends all mandatory meetings and trainings.
  • Serves as Manager on Duty per branches’ schedule.
Educational Background: 
Bachelor's degree in human services, recreation, business or a related field, or equivalent, preferred.
  • YMCA Team Leader or Multi-Team Leader certification preferred.
  • Five or more years of management experience, preferably in a YMCA or other nonprofit agency.
  • Ability to direct assigned operations including volunteer development, supervision 
  • of staff, development and monitoring of budgets, marketing and public relations, 
  • and program development.
  • Preferred knowledge of, and previous experience with, diverse populations.
  • Ability to establish and maintain collaborations with community organizations.
  • High level of computer competency, including Microsoft Office.
  • Demonstrates excellent planning, organizational, time management, and attention to detail, with the ability to handle multiple projects with minimal direction.
  • Possesses and demonstrates excellent customer service, decision-making, problem solving, team building, and critical thinking skills.
  • Demonstrates leadership skills in an outgoing, friendly, assertive, professional, and mature manner.
  • Proven effective communication skills to inform, counsel, motivate, and support members and staff.
  • Ability to read, interpret, and effectively communicate, document, train, and instruct employees on the benefits of the YMCA. 
  • Ability to solve problems by taking a leadership role in handling a variety of situations, problems, issues and/or complaints from employees as they arise.
  • Knowledge of nonprofit and/or YMCA operations
  • Possesses a general knowledge and understanding of the YMCA, its goals, and its mission.
  • Able to work a flexible work schedule.

Required Certifications

  • Must complete online Blood borne Pathogens, Employee Safety, and Hazard Communication trainings prior to initial start of position.
  • Must complete other New Employee Orientation and department onboarding prior to initial assignment to position.
  • Must complete Child Abuse Prevention and Mandated Reporter trainings prior to initial assignment to position.
  • Must hold and maintain CPR, AED, and First Aid certifications prior to initial assignment to position, required for Manager on Duty responsibilities.
  • Must complete Emergency Oxygen Administration Certification within the first 90 days of employment.
  • Must complete YMCA Multi-Team Leader Certification within the first 3 years of employment.

Salary: $55,500.00 - $59,500.00

Organization Info

YMCA of the USA

Chicago, IL, United States
Annual Budget : 
About Us

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Feb 11 2019
Active Until: 
Mar 11 2019
Hiring Organization: 
YMCA of the USA