The Full Year Outreach Assistant supports The Leukemia & Lymphoma Society’s (LLS) signature fundraising campaign, Pennies for Patients. Responsible for several aspects of Pennies for Patients campaign including school recruitment and management and other administrative duties as assigned. There may also be an opportunity to attend in-person visits at schools within a close proximity of the chapter office.
Works under the supervision of Student Series Campaign Manager(s), in conjunction with fellow campaign staff, to accomplish assigned duties and responsibilities.
The Upstate NY chapter of The Leukemia & Lymphoma Society seeks an Outreach Assistant to support their Pennies for Patients campaign.
- Maintain established outbound call volume to source, establish relationships and generate qualified new lead generation for the campaign leadership. Minimum of 10 calls an hour and 40+ contacts during a 20 hour shift during recruitment season (August – January).
- Provide accurate follow up through proactive phone and/or e-mail communications keeping interested leads warm and engaged.
- Metrics are set and must be met for number of commitments to Pennies for Patients program.
- Manage and coach schools to achieve fundraising goals through remote planning, customer service and stewardship.
- Assist in the development of program materials, including assembly and distribution.
- Draft concise, effective and personable communications to volunteers, participants, and donors with oversight by Campaign Manager.
- Provide administrative assistance through website account management, meeting & program wrap-up party scheduling, and Campaign 360 database.
- Perform other functions and activities as directed by the manager.
- Maintain a working knowledge of The Leukemia & Lymphoma Society mission and its programs to address them.
- 1+ year’s telemarketer or customer service experience
- Commitment to achieving phone calls/per day schedule and email follow up
- 1-2 years’ professional or intern – level experience in a fundraising, communications, sales, marketing or related field.
- Commitment to achieving phone calls/per day schedule and email follow up
- Advanced skills in the use of Microsoft Office (Outlook, Word, Excel, PowerPoint) required.
- Experience in cold calling and sales outreach a plus.
- Experience with database management a plus.
- Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally.
- Able to simultaneously manage a high level of detail across multiple projects.
- Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
- Able to work well within a team environment, offering assistance and support to team members whenever necessary.
Physical Demands & Work Environment:
- Physical demands are minimal and typical of similar jobs in comparable organizations
- Work environment is representative and typical of similar jobs in comparable organizations
- Early morning shifts
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting. The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer.