Membership Director

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YMCA of the USA
Aberdeen, SD, USA
Full-time

The Aberdeen Family YMCA is located in NE South Dakota and is a hub of activity in our community! Enjoy a short commute and 4 seasons!

The Membership Director shall be responsible for all operations of the member services as well as providing supervision and leadership to member services staff. This position will provide direction to the member services staff to ensure a high level of customer service and procedures to maximize member enrollment and program participation.

Areas of Responsibility: 
  • Core hour schedule with the availability to work varied hours: early mornings, evenings and weekends if needed.
  • Directs and oversees all operation related to member services desk.
  • Recruit, hire, train, develop, supervise and evaluate member services staff and responsibilities.
  • Coordinates member services staff schedules.
  • Manages the membership budget to achieve revenue targets and expense controls.
  • Ensures high level of customer service.
  • Works cooperatively with others.
  • Primary point of contact for new memberships, facility tours, orientations, and enrollment processes.
  • Responsible for accurately maintaining all membership/program records and receipts trough established software programs.
  • Coordinates facility rentals in cooperation with other departments.
  • Willingness to commit to the mission of the YMCA.
  • Work rotational Manager on Duty shifts as assigned.
  • Complete other duties as assigned.
Educational Background: 
Associate's degree or higher or work equivalent in related field required.
Skills/Experience: 
  • Excellent written and oral communication skills.
  • Experience working in customer service field.
  • Minimum of 1 year of supervisory experience required.
  • Excellent customer service skills.
  • Ability to work as a team leader.
  • Proficient use of computers and ability to quickly learn various software programs.
  • Ability to manage multiple projects and give attention to detail.
  • Positive, effective calm and professional verbal and written communicaiton with staff, members/guests, children and parents. Ability to tailor the communication style to the appropriate audience.
  • CPR/First Aid certification required (can be completed upon hire)
How to Apply: 

https://www.ymca.net/career-opportunities/details/40189

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Sep 11 2019
Active Until: 
Oct 11 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit