Responsible for the coordination of Volunteer Engagement projects and supports day to day operations of the leadership team, who all work virtually from home offices across the country. Maintains administrative responsibility for the Volunteer Engagement Team to ensure organization and professionalism of the team. Maintains team (volunteer and staff) expenses, travel, meeting requirements, meeting organization, and data/Siebel assistance with prospective and new volunteers.
Areas of Responsibility:
- Supports Advisory Group on Volunteer Engagement and other Board Committees in the completion of their work.• Monitors and updates volunteer engagement resources on internal ACS platforms such as My Society Source, Society Source, Brand Toolkit and Yammer.
- Triage centralized support mailbox for Volunteer Engagement (VE); address routine customer issues on first touch or refer more complicated issues to VE team member for follow-up; ensure timely response and full resolution of customer issue.
- Coordinates process to distribute, collect and synthesize results of the new volunteer customer satisfaction and retention survey; responsible for tracking issues and noting customer experience trends in order to identify and coordinate opportunities for continuous quality improvement.
- Manages all data entry requests for Volunteer Engagement teams; ensure volunteer members of project teams and workgroups are accurately captured in enterprise CRM system and associated with appropriate activity/program.
- Coordinates Volunteer Engagement team expense processing, team meeting scheduling, and Sharepoint Site maintenance.
- Routinely interact with Volunteer Engagement Data Dashboards; Prepare roll up progress report at request of team, Regional, and Global HQ customers; Triage and resolve technical support related questions about utilization.
- Provides project support related to new volunteer role development and existing role optimization.
- Compiles the Volunteer Department Update quarterly for enterprise distribution.
- Partners with internal business units to determine information needs.
- Maintains required records and files, compiles required statistics.
- Incorporates principles of teamwork with all organizational levels in the resolution, completion and follow-up of various responsibilities.
Educational Background:
Bachelors Degree or equivalent combination of education and experience required.
Skills/Experience:
Demonstrates Volunteer Engagement Competencies:
- Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
- Strategic mindset - Sees ahead to future possibilities and translates them into breakthrough strategies.
- Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Ensures accountability - Holds self and others accountable to meet commitments
- Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
- Drives engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
- Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
Other Skills:
- Communication--Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community; ability to communicate professionally and clearly in written and oral communications; ability to create, compose and edit written materials.
- Must be highly proficient in Microsoft Word, PowerPoint, Excel, database management and Microsoft Outlook and Adobe Acrobat Pro; Basic level HTML knowledge also required.
- Ability to work effectively in a fast-paced work setting using basic office equipment and technology based programs and platforms (Spreadsheets, PowerPoint presentations, email, Siebel, Society Source, etc).
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
Compensation/Benefits:
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 6 2018
Active Until:
Feb 6 2018
Hiring Organization:
American Cancer Society
industry:
Nonprofit