Leads the delivery of cancer control programs and services based on the Society’s program of work, with a strong emphasis on transportation and lodging, for a significant geography within the Region. Accountable for significant mission targets. Responsible for providing quality customer service through strong collaboration with internal and external constituents and partners. Ensures goal achievement through effective leadership and management of a small team of diverse staff and the engagement of ACS volunteers.
Areas of Responsibility:
- Oversees execution and achievement of cancer control program/service goals and objectives to deliver on enterprise mission strategies.
- Establishes, manages and monitors the delivery of access to care programs including Road to Recovery, other transportation programs and lodging partnerships for an assigned geography.
- Establishes, manages, and monitors delivery of volunteer-based patient service programs including Reach to Recovery, Look Good Feel Better and other emotional support programs for an assigned geography.
- Achieves high quality programs; delivering against mission strategies while meeting or exceeding ACS customer promises.
- Manages, coaches, develops and trains a team of mission delivery staff to meet Region goals; Ensures that responsibilities and accountabilities of all direct reports are well-defined.
- Collaborates with Cancer Control, Community Development, Distinguished Partners, Communications & Marketing, Business Planning & Operations, and ACS CAN leaders to increase the Society’s community presence and mission impact through cancer control program delivery.
- Engages and mobilizes volunteers in program delivery.
- Collaborates with Cancer Control staff to communicate and demonstrate the impact of programs and services to a variety of external partners; ensures mission delivery staff coordinate with health systems managers to deliver high quality customer service to health systems and their patients.
- Assesses risks, issues, and opportunities to identify viable, innovative solutions; collaborates with peers to identify and leverage best practices.
- Develops and leverages relationships within and across constituencies, identifying opportunities to secure funding for priority cancer control programs and services
- Monitors customer satisfaction of cancer control programs to maximize impact and increase relevancy in communities
- Collaborates directly with support and fulfillment teams in Regions and Global Headquarters to ensure success of programs and activities.
- Oversees the identification new community resources to enhance referrals.
- Monitors progress against objectives; adjusts plans and manages contingency efforts and resources as required.
- Supports Senior Director, Mission Delivery to ensure mission, top line and bottom line goals are reached as well as compliance with enterprise policies
- Collaborates with Community Development, Distinguished Partners and ACS CAN staff to maximize engagement in ACS activities, events, grant opportunities and fundraising efforts within the market.
Educational Background:
Bachelor’s degree in related field or equivalent experience;
Skills/Experience:
- Two to three years of experience in program and/or team management. Experience in community health and community mobilization a plus.
- Demonstrates Mission Delivery Competencies:
- Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
- Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Decision quality - Makes good and timely decisions that keep the organization moving forward.
- Drives results - Consistently achieves results, even under tough circumstances.
- Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Interpersonal savvy - Relates openly and comfortably with diverse groups of people.
- Resourcefulness - Secures and deploys resources effectively and efficiently.
- Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
Other Skills:
- Able to cultivate relationships with targeted systems/organizations and diverse populations to create sense of urgency related to awareness of cancer as a major health problem and motivate to action
- Ability to represent the Society effectively to hospitals and other health systems, community leaders, corporate partners.
- Outcome driven with proven experience in community-based program and project planning, implementation, and management.
- Strong market, community and constituent perspective.
- Excellent oral and written communication, presentation and interpersonal skills.
- Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
- Ability to analyze and appropriately integrate information from relevant sources.
- Demonstrated success managing and motivating diverse groups and individuals using collaborative leadership, management, coaching and development best practices.
- Able to work through others to accomplish goals.
- Proficient in computer-based information systems.
- Ability to understand and work within a complex organizational structure
- Knowledge of product marketing/sales concepts.
- Ability to create consensus among cross-functional staff and bring closure to projects/initiatives.
- Proven experience in community service development and sustained program integration.
- General knowledge of health-based organizations and systems.• Comfortable reading and interpreting cancer statistics.
- Cultural competence and proven experience working with diverse audiences.
- Travel, including evening and weekend work required.
Compensation/Benefits:
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
Additional Information:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 20 2017
Active Until:
Sep 20 2017
Hiring Organization:
American Cancer Society
industry:
Nonprofit