The American Heart Association (AHA) has an excellent opportunity for a CUSTOMER SERVICE COORDINATORsupporting our Youth Market team based in Los Angeles, California.
Under general supervision this position provides administrative, logistical, and clerical support to the WSA Youth Market Customer Service manager including but not limited to data entry, inventory management, shipping of event materials, logistics of affiliate level meetings, and additional assistance as needed. The Customer Service Coordinator ensures that YM and Affiliate policies are carried out and goals are achieved in a timely fashion.
Areas of Responsibility:
- Provides a wide variety of skilled logistical, administrative and clerical support to the CS Service manager, ensuring all programs and office functions run efficiently. Ensures a high quality of service is provided to all staff, volunteers and other external and internal customers.
- Assists in the planning and execution of work projects to ensure timely completion and achievement of agreed upon goals.
- Responsible for assisting in the logistics and preparation for specified YM meetings.
- Provide administrative support to the Senior Vice President of YM including expenses, travel, scheduling and other activities as needed.
- Provide administrative support to specified Youth Market Directors as needed.
- Participate in day-to-day department activity including data entry, fulfillment orders, reports, material mailings, thank you gift ordering and general mailings.
- Other duties as assigned
Skills/Experience:
Required Experience
- Related experience of 1 to 3 years
- Advanced knowledge of Microsoft Office applications including Word, Excel, PowerPoint and Outlook
- Effective interpersonal skills and ability to maintain a professional manner in all dealings with customers, staff and others; ability to work in a team environment
- Effective oral communication skills, including public speaking where necessary
- Demonstrated ability to organize and manage multiple projects, prioritize tasks and meet deadlines
- Skill in providing excellent customer service
- Sales or fundraising experience preferred
- Effective written communication skills, including skill in proof reading for grammar and spelling, and effective business writing skills.
ABILITIES:
- Ability to work with professional and lay volunteers and staff with sufficient professional maturity, judgment, and initiative.
- Ability to participate in meetings, work in a team environment and interact with all levels of staff, volunteers and public.
- Ability to conceptualize, reason through problems, make effective decisions and develop alternative solutions.
- Ability to operate typical office equipment, i.e., copier, printer, fax, telephone, postage machine, postage scale, etc.
- Ability to lift up to 40lbs and transport materials and other supplies to and from meetings.
- Ability and willingness to work evenings and weekends as needed to staff meetings, events and required.
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 30 2017
Active Until:
Dec 30 2017
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit