Director of Program Operations

KEY RESPONSIBILITIES

• Manage all facets of the program’s operations and lead coordination of and collaboration among all partners. This includes organizing and leading weekly partner meetings and providing written and verbal progress updates.  The ideal candidate will possess exceptional organizational and project management abilities, with a keen eye for detail and the ability to prioritize effectively.
• Develop and implement strategies to effectively execute the program, ensuring alignment with the partners’ missions and goals.
• Establish systems and processes to monitor and evaluate program performance, identifying areas for improvement and implementing corrective actions as needed.
• Foster a culture of continuous improvement, innovation, and learning within the program operations team. Provide strong leadership to program managers, staff members, and partners in a collaborative and inclusive work environment.
• Set clear expectations, delegate responsibilities, and provide guidance to ensure the successful execution of program activities.
• Conduct regular performance evaluations, provide constructive feedback, and support professional development opportunities for program staff.
• Utilize productivity tools, project management software (e.g., Asana), and databases (e.g., Salesforce).
• Regularly review program expenditures and resource allocation to ensure efficient and effective program operations. The ideal candidate will exhibit strong financial acumen and have experience in budget development, monitoring, and reporting.
• Collaborate with the partners and other key stakeholders to develop and implement new work experience opportunities.
• Coordinate with the communications and marketing teams to effectively promote program activities and accomplishments.
• Identify potential financial resources for year-round and related initiatives.
• Build and maintain relationships with external partners, funders, and community organizations to enhance program effectiveness and sustainability.

QUALIFICATIONS

• Bachelor's degree in a relevant field.

• Proven experience (5+ years) in program management or operations, preferably in a nonprofit setting.
• Strong understanding of nonprofit program development, implementation, and evaluation.
• A belief that all students can succeed in high school, work post high school, and life.
• Commitment to HeartSmiles’ and Urban Alliance’s missions.
• A results-oriented history of professional achievement.
• Self-reflective and hungry to continuously improve.
• Ability to connect and engage with high school aged youth.
• Experience working with community organizations and schools in disinvested areas.
• Excellent oral and written communication skills.
• Ability to present oneself professionally and maintain effective, professional working relationships with youth and adults.
• Preferred residence in Baltimore region.
• Proficiency in MS Office suite and utilization of data management tools.
• Ability to develop and execute long-term strategy while being able to pivot to meet immediate needs, or address unforeseen student needs, as they arise.
• Ability to accomplish goals and objectives with a sense of urgency and thoughtfulness.
• Excellent judgment and sound decision-making skills.
   

VACCINATION

As established by the Urban Alliance Board of Directors, all employees are required to receive a vaccination against COVID-19, unless a medical or religious reasonable accommodation is approved. If offered a job, the candidate must be able to prove that they have been vaccinated with one of the CDC-authorized vaccines, including either Pfizer-BioNTech, Moderna, or Johnson & Johnson / Janssen or request and be granted an accommodation before their start date.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Urban Alliance is a racial and social justice organization committed to creating a diverse, equitable, and inclusive workplace. Urban Alliance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Applicants from all underrepresented groups, including people of color, members of the LGBTQ+ community, and DACA recipients are encouraged to apply.