Agency Summary: Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza has an operating budget of $6.3 million and more than $9 million in assets.
Job Summary: The Director of Behavioral Health Operations, is responsible for the clinical and administrative supervision and management of the Outpatient programs, facilities, staff and clients. S/he will collaborate with the Health Information Technology Manager as well as senior management on a regular basis to ensure the provision of quality care in an outpatient behavioral health clinic serving individuals with addictions, mental illness and trauma related disorders. The Director of Behavioral Health Operations must understand and hold the values of Casa Esperanza’s mission and vision and work to grow and enhance the behavioral health and outpatient services of the organization.
Areas of Responsibility:
Responsibilities:
Clinical Services
- Provide clinical supervision and oversight to all program operations including individual and group supervision for all clinical and direct-care staff.
- Direct and supervise comprehensive, timely, and professional Intake and Assessment operations.
- Ensure adequate staff coverage for the delivery of both scheduled and Open Access services.
- Maintain an up-to-date waitlist and prioritize the Assessment and appropriate placement of all high-risk individuals.
- Work closely with the Operations Department to ensure that all Outpatient clinics are safe, secure, and clean; and support an effective therapeutic and working environment.
- Work closely with the Deputy Director, Health Information Technology Manager and Operations Department to ensure that Casa Esperanza Outpatient facilities meet all licensing, regulatory, accreditation, and funder standards and requirements.
- Monitor case assignments and ensure appropriate caseload mix.
- Respond to internal and external data collection and reporting requests.
- Work with other members of the Multidisciplinary Team (MDT) to ensure regular case conferences for each client, provide effective care management and ongoing care coordination.
- Lead Group Therapy and other clinically-oriented groups, as needed.
- Respond, as needed, to Outpatient client grievances and complaints.
- Provide on-call coverage/crisis intervention, as needed.
- Provides crisis intervention counseling, with referrals to ongoing mental health services when needed.
- Utilizes case conferencing and the program team to coordinate and ensure client treatment plans are effective and appropriate.
- Engages external and internal service providers to better meet clients’ needs
- Provides group treatment using evidence-based practices including Motivational Interviewing, Cognitive-Behavioral Therapy, Relapse Prevention, Relational and Psychodynamic therapy, etc., as needed.
- Participate in weekly clinical meetings to provide updates and assist in the decision making related to treatment planning and implementation.
- Provides backup clinical coverage to the program to include staff supervision and program oversight.
- Respond to client grievances and complaints
- Provide on-call coverage, as needed.
Administrative
- Maintain up-to-date knowledge of all relevant regulations, accreditation standards, contract and grant requirements, Casa Esperanza, Inc. policies and procedures, programmatic goals, and required staff credentialing and competencies.
- Responsible for continuously reviewing, updating, disseminating, and training direct reports on Familias Unidas program policies and procedures and ensuring alignment with Casa mission, vision, and philosophy as well as regulatory and best practice standards.
- Ensures adherence to all program treatment philosophies and policies.
- Maintains client and program records in accordance with agency, regulatory, and funder requirements and timelines
- Direct and oversee all Quality Improvement data collection, reporting, and change projects at Casa Outpatient clinics to ensure the delivery of high quality services, positive patient outcomes, and excellent experience of care; including the implementation of quarterly Satisfaction Surveys.
- Assist with utilization management to include assessing for appropriateness, effectiveness and medical need for services.
- Assist in all reporting as required by supervisors.
- Attends all trainings and professional development opportunities as required.
- Participate in weekly programmatic and clinical supervision.
Staff Supervision
- Provide clinical and administrative supervision to all Familias Unidas clinicians, direct care, and administrative staff as well as provide additional support to the Recovery Support Services team as needed.
- Ensure that all staff receive training and regular performance evaluations that support the delivery of safe, effective, evidence-based, and culturally competent care.
- Co-Facilitate weekly Treatment Team Meetings to ensure effective communication among team members, manage productivity, and quality assurance.
Program Development
- Work with Executive Leadership to establish Casa as a Behavioral Health Community Partner and play a lead role in developing integrated care efforts across Casa’s programs and in partnership with peer providers and ACOs.
- Work with Executive Leadership, development consultants, and NIATx trainers to design, and implement, a sustainable and replicable business model that will support rapid and continuous growth of Casa’s Outpatient model of care to meet demand for culturally competent services in the community.
- Work with Executive Leadership and Human Resources to design clinical standards, core competencies, and programs/services that are person-centered, trauma-informed, and culturally-competent and meet the unique needs of individuals who are multiply-diagnosed.
- Assist in recruiting culturally, linguistically, clinically competent and dually trained Mental Health/ Substance Abuse clinicians to provide group and individual services to clients.
Educational Background:
Master's Level
LICSW
Skills/Experience:
Qualifications:
- Masters degree in social work, psychology, counseling, or related field required, licensed preferred
- Two years experience working individuals living with co-occurring addiction, mental illness and/or other trauma related disorders
- Attend all trainings and professional development opportunities as required.
- Minimum of one year supervisory experience in a clinical setting
- Knowledge of appropriate community resources
- Knowledge of the issues affecting people with HIV/AIDS, Hepatitis and other chronic diseases in recovery from substance abuse/mental illness
- Experience with homelessness, domestic violence, and incarceration
- Experience in crisis management and intervention
- Experience providing individual, family and group interventions to target population.
- Strong verbal/written communication
- Ability to work as both an effective team member and independently
- Experience delivering evidence-based practices including cognitive behavioral therapy, relapse prevention counseling, relational, psychodynamic, and motivational interviewing techniques.
- Knowledge & Practice of evidence-based practices including cognitive behavioral therapy, relapse prevention and motivational interviewing techniques preferred
- Ability to meet the physical requirements and training requirements of the position
Compensation/Benefits:
Dependent on experience
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 30 2017
Active Until:
Nov 30 2017
Hiring Organization:
Casa Esperanza, Inc.
industry:
Nonprofit