Position Summary: Manages distribution of in-kind goods/services from corporate programs to domestic Make-A-Wish chapters. Performs additional duties such as travel program support and answering routine and non-routine correspondence.
Core Competencies:
- Achieves Results – Execution, energy, results driven and detail oriented.
- Succeeds through Teamwork and Collaboration – Team focused, cooperative, gains trust , networks, shares credit for accomplishments, shows openness to others views and feedback.
- Communicates Effectively and Candidly – Candid, sincere, open, clear, concise, professional, keeps the right people and employees informed.
- Customer Focused – Seeks to exceed customer’s expectations and represent MAWA well while doing so.
- Works/Leads with Integrity and Professionalism – Lives MAWA’s values, is a positive influence, questions status quo, takes initiative and embraces change.
Areas of Responsibility:
Qualifications:
- High school diploma or general education degree (GED).
- 1 – 2 years administrative experience required.
- Proficiency with Microsoft Office applications, specifically Word, Excel, Outlook, Power Point. Database data entry & reporting experience preferred.
- 1 – 2 years of experience in the customer service or account management field preferred.
- Working knowledge of nonprofit organizations is helpful.
Working Conditions:
- Work in an office environment.
- May require work outside a traditional Monday – Friday work week.
Skills/Experience:
Knowledge and Abilities:
- Exhibits exceptional customer service skills.
- Demonstrates strong verbal and interpersonal skills for maintaining effective business relationships with department staff, and internal and external customers.
- Excellent written communication skills with attention to detail.
- Strong organizational skills with ability to handle multiple projects and deadline pressures.
- Ability to handle highly confidential and sensitive information.
Duties & Responsibilities:
- Coordinates and confirms requests received from chapters for in-kind and cruise wish resources.
- Maintains multiple databases tracking usage of in-kind programs.
- Serves as primary contact for chapters in processing requests for national in-kind and cruise programs, including responding to chapter/sponsor questions to ensure the completion and accuracy of forms and confirmations.
- Prepares and updates collateral and chapter/sponsor information, including fact sheets and program forms.
- Maintains electronic files for distributions/wishes.
- Handles distribution of in-kind resources to domestic chapters, ensuring timely delivery of materials and resources.
- Cross trains in multiple department functions including travel related in-kind programs.
- Serves as back-up contact for in-bound calls, emails and questions regarding donations of frequent flier miles and the monthly remittance of donated miles to airlines.
- Works with cruise lines and in-kind partners on bookings and day to day program management.
- Performs other job duties, as assigned.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 27 2017
Active Until:
Nov 27 2017
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit