Habitat for Humanity International (HFHI) is currently seeking a dedicated professional to support our Long Term Volunteer Programs (LVP) as a Partner Engagement Specialist. As a part of the Partner Engagement team, the "face" of the Long-term Volunteer Programs department, the Partner Engagement Specialist will serve as a liaison between our program partners and the department and will support successful implementation and management of HFHI’s long-term volunteer programs at the local level. This includes listening to the voice of the customer to help determine support needs and ensuring the successful administration of programming to help build capacity and increase volunteer engagement for our program partners.
Reporting to the Manager - Volunteer & Service Engagement & working with other members of LVP team, key measures of success in this role are an increase in capacity for program partners to serve families and communities, and to engage volunteers; increased levels of customer satisfaction; and an overall increase in program partner participation and volunteer engagement in HFHI’s long-term volunteer programs yielding results across relevant components of HFHI’s strategic plan. This position will be located in our Administrative Headquarters in Atlanta, Georgia.
POSITION RESPONSIBILITIES:
** Represent the Long-term Volunteer Programs department to affiliates and program partners by being knowledgeable of department goals, initiatives, and activities including knowledge of all long-term volunteer programs and resources available
** Provide consultative support to build the capacity of affiliates and program partners and mitigate risk to ensure partners operate with excellence
** Consult with affiliates and program partners to determine department programming that best meets their needs
** Coordinate new and returning partner enrollment in the programming
** Educate affiliates and partners on program requirements
** Manage relationship and liaise with assigned affiliates and program partners to ensure the provision of resources and support needed ensuring programming goals and objectives are achieved and the Long-term Volunteer Programs department is able to identify and address the needs of our customers
** Train, coach, and advise affiliates and program partners in their efforts to successfully implement long-term volunteer programming, including online system utilization, member/volunteer development and management, and strategic planning.
** Determine the level of support needed by partners in order to mitigate risk including coordinating involvement with leadership and other departments
** Oversee partner compliance with all programming requirements and processes as set forth by HFHI and Federal and corporate grants administered by HFHI and the Long-term Volunteer Programs department (i.e. State Farm, AmeriCorps, etc.)
** Perform required program partner compliance reviews including but not limited to site visitations, site reporting, and covenant reviews
** Partner with HFHI Human Resources/Talent Acquisition staff to manage AmeriCorps member issues, enroll and exit members, and advise hosting affiliates and SSOs on recruitment, retention, and risk management strategies relating to member management
** Support and help coordinate specific aspects of large-scale Long-term Volunteer Programs department events, initiatives and projects such as the National Service Leadership Conference (NSLC), Young Leaders Conference/Retreat (YLC or YLR), AmeriCorps Host Site training, Build-a-Thon (BAT), National Days of Service, and other activities as assigned
POSITION RESPONSIBILITIES:
** Bacherlors Degree
** 1 to 2 years experience in program support/management, volunteer coordination or a related field
** Excellent oral and written communication skills
** Excellent organizational and planning skills
** Excellent interpersonal skills with strict adherence to time sensitive materials and the ablity to multi-task
** Proficiency with all Microsoft programs and internet capabiliities
** Successs in completing time-sensitive projects
** Excellent problem solving abilities
** Experience with an AmeriCorps National and/or VISTA program preferred
** Experience in programmatic compliance and reporting preferred
Reporting to the Manager - Volunteer & Service Engagement & working with other members of LVP team, key measures of success in this role are an increase in capacity for program partners to serve families and communities, and to engage volunteers; increased levels of customer satisfaction; and an overall increase in program partner participation and volunteer engagement in HFHI’s long-term volunteer programs yielding results across relevant components of HFHI’s strategic plan. This position will be located in our Administrative Headquarters in Atlanta, Georgia.
POSITION RESPONSIBILITIES:
** Represent the Long-term Volunteer Programs department to affiliates and program partners by being knowledgeable of department goals, initiatives, and activities including knowledge of all long-term volunteer programs and resources available
** Provide consultative support to build the capacity of affiliates and program partners and mitigate risk to ensure partners operate with excellence
** Consult with affiliates and program partners to determine department programming that best meets their needs
** Coordinate new and returning partner enrollment in the programming
** Educate affiliates and partners on program requirements
** Manage relationship and liaise with assigned affiliates and program partners to ensure the provision of resources and support needed ensuring programming goals and objectives are achieved and the Long-term Volunteer Programs department is able to identify and address the needs of our customers
** Train, coach, and advise affiliates and program partners in their efforts to successfully implement long-term volunteer programming, including online system utilization, member/volunteer development and management, and strategic planning.
** Determine the level of support needed by partners in order to mitigate risk including coordinating involvement with leadership and other departments
** Oversee partner compliance with all programming requirements and processes as set forth by HFHI and Federal and corporate grants administered by HFHI and the Long-term Volunteer Programs department (i.e. State Farm, AmeriCorps, etc.)
** Perform required program partner compliance reviews including but not limited to site visitations, site reporting, and covenant reviews
** Partner with HFHI Human Resources/Talent Acquisition staff to manage AmeriCorps member issues, enroll and exit members, and advise hosting affiliates and SSOs on recruitment, retention, and risk management strategies relating to member management
** Support and help coordinate specific aspects of large-scale Long-term Volunteer Programs department events, initiatives and projects such as the National Service Leadership Conference (NSLC), Young Leaders Conference/Retreat (YLC or YLR), AmeriCorps Host Site training, Build-a-Thon (BAT), National Days of Service, and other activities as assigned
POSITION RESPONSIBILITIES:
** Bacherlors Degree
** 1 to 2 years experience in program support/management, volunteer coordination or a related field
** Excellent oral and written communication skills
** Excellent organizational and planning skills
** Excellent interpersonal skills with strict adherence to time sensitive materials and the ablity to multi-task
** Proficiency with all Microsoft programs and internet capabiliities
** Successs in completing time-sensitive projects
** Excellent problem solving abilities
** Experience with an AmeriCorps National and/or VISTA program preferred
** Experience in programmatic compliance and reporting preferred
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 26 2017
Active Until:
Nov 26 2017
Hiring Organization:
Habitat for Humanity International
industry:
Nonprofit