The Business Operations Analyst role works within Business Planning & Operations to support Community Development with financial and talent-based matters. The role works directly with vice president, community development, strategic directors, executive directors, and regional talent director. This role will serve to alleviate the volume of internal processes facing the CD leadership as an internal consultant by ensuring initials decisions are made, deadlines are adhered to, and to lead the execution of tactical plans in the region.
- Serves as the liaison between Distinguished Partners and Community Development leadership to drive talent management, systems troubleshooting, and financial planning in the seven Areas of the North Central Region.
- Assist in driving regional and area performance by providing individualized financial and talent support and ensuring adoption of current business practices related to navigation tools.
- Perform non-financial analyses while demonstrating a thorough understanding of region strategies and objectives, the competitive landscape, and current and potential future business challenges.
- Develop a strong working knowledge of American Cancer Society regional programs and operations to identify and understand key data points and drivers that impact top and bottom line goals.
- Examples of tasks are working with community development on verification of performance metrics for the purpose of recognition and incentives, assist completion of merit planning, assist in development of learning programs, and assist sr. financial planning analyst during high volume periods.
- Executes ad hoc projects involving Business Planning and Community Development.
- Creatively generates solutions for regional business process challenges.
- Actively collaborates with Region Strategic Directors to assist in various data and process issues.
- Manage multiple projects simultaneously.
- Preferred 5 years’ experience working in administrative services and working directly with unit/departmental leaders.
SPECIALIZED TRAINING OR KNOWLEDGE:
- Experience should extend to working in a team environment, with direct experience in a role related to program/project management and implementations.
COMPETENCIES/SKILLS:
Demonstrates the following competencies:
- Action oriented, Customer focus, Balances stakeholders, Optimizes work processes,Interpersonal savvy, Communicates, Organizational savvy, Instills trust
Other Skills:
- Excellent consulting and communication skills; especially the ability to discuss quantitative findings in easy-to-understand terms in verbal and written formats.
- Identifies key barriers/core problems and applies problem-solving skills to deal creatively with multiple/complex situations. Troubleshoots and resolves multiple/complex problems.
- Demonstrates strong detail orientation and excellent ability to implement quality control processes. Outcome driven; strong project management ability.
- Consistent ability to meet deadlines in a fast-paced environment.
- Energetic, organized self-starter who works under limited supervision, receiving instructions about the results expected, and receiving technical guidance only on unusual or complex problems or issues
- Strong customer-service orientation
- Ability to foster a cooperative work environment
- Ability to understand and work within a complex organizational structure.
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.