The Intake Coordinator supports Pensacola Habitat for Humanity’s mission by helping to guide the organization’s customers through the application process. This experienced and highly motivated individual will work closely with our Outreach Coordinator who is responsible for developing and leading the implementation of outreach strategies for our home purchasing program along with our neighborhood revitalization programs. The Intake Coordinator is an integral part of assisting with the application processes for both prospective homebuyers as well as owner-occupied repairs. They are the first line of contact for our families who may contact through traditional lines of communication as well as alternative solutions.
The candidate for this position must have a strong customer service background and possess the ability to handle a large volume of incoming customer calls, assist customers with completing applications in the office, track services provided for managerial and reporting. Candidates for this position must exercise strict self-discipline and dedication to operating ethically and professionally.
Qualified candidates will have experience in making public presentations and facilitating group workshop as they will be a backup for the Outreach Coordinator. The candidate should be willing to work a schedule that includes evening and weekend hours.
- Monitor all potential new client inquiries (email, internet, phone, and message center
- Follow-up with pending inquiries
- Update tracking forms and message center to reflect results of customer contact
- Requires a flexible schedule to include some evenings and weekends
- Facilitate group & individual presentations for program Info Sessions
- Assist applicants in completing the online application in person or by phone
- Attend assigned staff meetings
- Professional personal presentation
- Information management
- Excellent verbal & written communication skills
- Attention to detail
- Customer service orientation
- Initiative – Self Starter
- Organizing and planning
- Reliable & Punctual
- Excellent computer skills with Office Suites & Databases
- Problem solver
- Valid Florida Driver’s License, good driving record & reliable vehicle
- Innovative
- Two or more years of professional experience, preferably in customer service
- Bi-lingual (Spanish speaking a plus)
- Group facilitation experience highly desired