“RQI Partners, LLC is a partnership between the American Heart Association and Laerdal Medical. Our company is focused on delivering innovative resuscitation solutions that support our vision to eliminate preventable and unexpected cardiac arrest deaths.
We are passionate about, and dedicated to, helping save lives through programs, products and solutions that are grounded in evidence-based science and educational principles. RQI Partners is committed to continuous learning and a passion for excellence; therefore, we are designing resuscitation quality improvement systems that will dramatically enhance patient outcomes across healthcare systems. We are creating a new standard of care that shifts resuscitation practice from course completion to everyday competence.”
Provides technical support for program implementations and escalated technical support issues. Acts as a liaison between customer-facing implementation & support teams and the tier 3 escalation team.
- Support setting up clients in RQI Partners’ cloud infrastructure
- Support configuring clients’ set up based on their organizational structure
- Set up set up client administrators in their site
- Set up single sign-on & Active Directory integration with client’s IT environment & support customer through that process
- Support client’s & internal customers in setting up & using SFTP files & tools to import and export data
- Support client’s & internal customers in setting up courses in their LMS by SCORM dispatch
- Support client’s & internal customers with course Setup in RQI1Stop, RQI Partners LMS & the client’s LMS
- Support client’s & internal customers with technical & functional subject matter expertise about RQI Partners cloud infrastructure
- Support 1 st line customer support with resolution of customer complaints
- Resolve escalated customer complaints
- Liaise with 3 rd line technical support to resolve customer complaints
- Deliver tasks on time with minimum errors
- Two (2) to four (4) years of experience in web applications and administration of web apps.
- Proven customer service experience
- Willingness to work in a collaborative, innovative, flexible and, team-oriented environment
- Good Communication Skills
- Web administration knowledge
- Web application knowledge
- Problem Analytical skills
- Knowledge of healthcare domain / Learning platforms strongly preferred
- Experience in Identity Management using Active Directories, LDAP etc.
- Exposure to SAML, Open ID preferred