BMGF’s Global Security Operations team is primarily responsible for high risk journey management, Seattle Campus security, Global Security Operations Center, regional/subsidiary security integrations, Hostile Environment Awareness Training, emergency medical support, emergency communications, and special missions as assigned by the Chief Security Officer. Additionally, the Operations team is responsible for identifying opportunities to enhance and improve the broader Global Security organization’s strategies, processes, business analytics, and procedures through cross-team support, creative inquiry, and critical thinking.
This team is searching for a self-motivated, resourceful and dynamic individual who is comfortable working as an individual and in broader teams to manage, oversee and partner with our vendor run Campus security program, Operations Center, technology selections/integrations, threat monitoring program, and help develop Global Security’s business continuity needs. This role is based in Seattle with the core team.
The ideal candidate is a security professional who has demonstrated program management experience where they have improved the provision and execution of security operations centers, personnel threat assessments, building security systems, emergency communication applications, mail screening, and business continuity programs.
This role reports to the Director, Security Operations and does not have any personnel management responsibility, yet is expected to work collaboratively with colleagues in Global Security, IT, facilities, external partners, and others across the foundation's global footprint.
We believe that energized people, working well together, fueled by great leadership in an inclusive environment in which they thrive, will do phenomenal things.
- As a Program Manager, this role requires a multi-operational security background with a proven expertise in program managing complex, multi-stakeholder initiatives and services. The role will focus on improving and maintaining the processes, procedures, systems integrations, multiple vendor partners, and delivery of Global Security’s Seattle based operations center to all foundation offices.
- Having direct work experience in traditional security operations services (reception/badging, 24/7 campus security, mail screening, etc…), security systems, emergency preparedness, threat analysis, and process development is ideal. Successful candidates will be those that thrive in a dynamic, small team environments that rely on high collaboration, ideation, accountability, and execution.
- As a Program Manager, this role is expected to facilitate cross-functional teams and influence leadership through clear, concise communication, business cases, and data driven arguments. Critical thinking, business acumen, and interpersonal communication skills are essential in this role for enabling debate, risk context, options, recommendations, and execution across Global Security, other Operations teams, and foundation Program teams.
- In addition to the above, this role will assist in addressing the emerging Global Security operational and strategic needs. These will include:
- Business continuity planning, emergency preparedness/crisis management coordination, Hostile Environment Awareness Training course support, security vendor/partner oversight, business process improvements, and implementations of new security systems.
- Leverages policy and process knowledge, due diligence, risk analysis, and program/project management skills to support Global Security’s mission.
- Engages across internal foundation and external stakeholders to solve problems and manage foundation risk to people, information, offices, and reputation.
Core Responsibilities
- Works daily with other Security Operations personnel, Information Security, and Risk Intelligence teams for changes to threat environments, modifications to current service delivery, and coordination of cross-team work.
- Works daily with the Global Security Operations Center (GSOC) management on service delivery, service expansion, process improvement, and technical support. Identifies and coordinates with multiple IT service teams and vendors to collaboratively resolve issues and incidents.
- Coordinates with internal teams to identify, plan, analyze and design methodology, scope, schedule, milestones, deliverables, and resources for global physical security system implementations. For example, partnering with IT to implement a new Visitor Management System, Emergency Management Notification Systems, and Lenel/Milestone applications.
- Scopes, assesses, defines, and coordinates the business continuity plan for Global Security, and represents management in cross Operations/Program needs and planning.
- Coordinates with vendor partners and other Security Operations personnel for the oversight and management of a protective intelligence vendors and databases to include assigning access and conducting audit controls.
- Supports the protective intelligence program strategy and investigations through coordination with the GSOC and Seattle Campus security teams. For example, assessing threats to the foundation and producing warning notices for BMGF offices as necessary.
- Works closely with the legal, facilities, travel, events, IT, and human resources department on threat investigations and other emerging Operations initiatives.
- Supports the Security Event Program as required by developing and delivering event security plans and procedures. Provides on-site security support for major off-site foundation events; both domestically and internationally as required.
- Supports the Hostile Environment Awareness Training (HEAT) by leading instruction for employees on situational awareness, cultural awareness, gender-based violence, and participating in scenario-based exercises as needed.
- Manages contracts, including tracking of invoicing and deliverables, receipt of required reports and monitoring expenditures.
- International and domestic travel, as needed, to support security programs, regional offices, vendor reviews, and foundation hosted events.
- Direct oversight and management of other missions or taskings as assigned by the Operations Director or the Chief Security Officer.
- 10+ years of experience in data/business analysis, program management, within Operations and/or Security teams.
- Candidates with prior successful experience managing, leading and measurably improving vendor programs in a corporate or institutional setting strongly preferred.
- Ability to break complex issues down into reasonable tasks, phases, and plans via superb interpersonal communications skills.
- Technical acumen with systems implementation and vendor management.
- Invoicing and contracts management experience.
- Ability to successfully deliver in stressful environments while handling multiple tasks simultaneously.
- Ability to work in a collaborative team environment – positive attitude with an absolute willingness to learn.
- Self-starter with a strong focus on problem solving and business process improvement.
- Experience with standard security systems (cameras, access / visitor management, etc.) is preferred.