Quality & Systems Improvement Director
Tracking Code
8238-415
Job Description
Are you ready to join an organization where you can make an extraordinary impact every day?
Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.
This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.
We have an excellent opportunity for a Quality and Systems Improvement Director based out of our Cleveland office covering our northern Ohio markets including Cleveland, Akron, Canton, Youngstown and Toledo. The Quality and Systems Improvement Director is held accountable for oversight and implementation of American Heart Association’s cardiovascular and stroke quality improvement initiatives and programs including, but not limited to, Get With The Guidelines ® and Mission: Lifeline ® .
Get With The Guidelines ® is a program that helps ensure consistent application of the most recent American Heart Association/American Stroke Association scientific guidelines for patient treatment. The program includes in-hospital modules for heart failure, stroke, atrial fibrillation, and resuscitation as well as a program for outpatient practices. Mission: Lifeline ® was created by the American Heart Association as a response to missed opportunities for prompt, appropriate STEMI treatment. Recently, Mission: Lifeline expanded to help existing STEMI systems of care incorporate out-of-hospital cardiac resuscitation into their systems.
Essential duties:
- Identifying, cultivating and maintaining key market stakeholder relationships impacting program goals such as: local business coalitions, hospital systems or health plans
- Coordinate and conduct Get With The Guidelines account management activities for assigned hospitals in market including implementation and quality improvement consulting
- Market and implement the programs including the Stroke, Heart Failure, Resuscitation, Atrial Fibrillation Patient Management Tools, as well as Action Registry- Get With The Guidelines.
- Provide hospital training sessions for Patient Management Tool (PMT) data entry and PMT data reporting as needed.
- Consult with appropriate hospital teams with respect to the compliance issues and strategies.
- Responsible for the accredited and non-accredited workshops in primary market.
- Interact with appropriate affiliate staff and volunteers to leverage opportunities and provide seamless customer relationship management.
- Conducting follow-up activities with the hospitals.
- Support Mission: Lifeline state or regional task forces as appropriate to drive consensus on ST Elevated Myocardial Infarction (STEMI) Systems of Care including but not limited to all EMS systems in the market.
- Overall customer relationship management
- Likely serve as Account Manager for state of stakeholder relationships impacting program goals such as Departments of Health or Quality Improvement Organizations as assigned.
- Execution of all necessary pre-work activities required to launch all future GWTG modules in a market including: the oversight and execution of ASTP, TJC Primary Stroke Center and similar programs as necessary.
- Trouble-shooting and follow-up on specific customer issues.
- Other related duties as assigned.
Want to help get your resume to the top? Take a look at the experience we require:
- Bachelor’s degree from an accredited university in Nursing, Healthcare Marketing or Public Health required. College coursework combined with related experience may be substituted for a degree. Related experience may be substituted as follows: 1 ½ years’ experience equates to 1 full time year of higher education.
- Must have at least 2 years of experience in healthcare clinical or quality improvement and in building and managing relationships with external alliances. This experience may also count towards satisfying this position’s educational requirement.
- Clinical knowledge and experience that demonstrates the ability to execute local and regional strategies based on affiliate and national priorities, managing multiple projects, and cultivating relationships with key stakeholders and program implementers.
- Demonstrated understanding of patient care and/or clinical quality or process improvement management in an acute care hospital.
- Clinical knowledge of cardiovascular disease and/or stroke treatment and metrics desired.
- Knowledge of the operating methods and ethics of voluntary, non-profit organizations and health care delivery system professionals.
- Ability to understand, interpret and communicate data and data relationships in a healthcare environment.
- Ability to independently organize and prepare data for reports and presentations.
- Ability to organize and successfully prioritize work to meet deadlines with close attention to details.
- Excellent written and verbal English communication skills.
- Ability to plan and conduct meetings and trainings.
- Ability to travel within the affiliate territory and travel outside the territory to attend training sessions and related activities related to professional programs. This may require overnight stays and/or weekends. Percentage of travel up to 50% predominately within the assigned market with periodic overnight stays.
- Ability to use Microsoft products, computer software, run reports, maintain accurate data and learn new software applications.
- Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation.
- Ability to successfully pass satisfactory background checks.
Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.
So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.
At American Heart Association | American Stroke Association, diversity, inclusion and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
Click here to see other opportunities with the American Heart Association. Be sure to follow us on Twitter, Facebook and Instagram to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife at https://twitter.com/theahalife
Job Location
Cleveland, Ohio, United States
Position Type
Full-Time/Regular
Job Category: Health Quality
EOE Minorities/Females/Protected Veterans/Disabled