Accountability Database Officer

Accountability

• Ensure staff and other stakeholders at settlement level adhere to information provision guidelines of World Vision.
• Support programme staff to implement information provision guidelines and district level information provision strategy. This includes setting up notice boards, printing documents to include on notice boards, establishing information centers and ensuring relevant, accurate and timely information is shared with beneficiaries.
• Review and improve or develop districts/settlement level information provision strategy. Work together with Food Assistance Officer to ensure all stakeholders are sufficiently informed according to the information provision guidelines.
• Ensure implementation of feedback and complaints mechanisms across all programs in the settlement. This includes: Ensure adherence of the staff to Feedback and Complaints Policy and Procedures, Help Desk Guidelines, Suggestion Box Guidelines etc. Including confidentiality, impartiality, timely and appropriate response.
• Review complaints, feedback, inquiries and suggestions received through all mechanisms together with the Senior Food Assistance Officer. Decide a plan of action and ensure the action is carried out in a timely manner and in accordance to the guidelines.
• Conduct routine monitoring of the different CRM in place to ensure effectiveness and utilization by beneficiaries and other stakeholders

Co-ordination & Consultation

• Engage the community in an appropriate and respectful manner, never raising false expectations.
• Intentionally, regularly informally and formally consult with beneficiaries, non-beneficiaries, and Government officials, other agencies to receive feedback on our programs, commitments and staff conduct.
• Through Humanitarian Accountability assessment, establish how the community would like to receive and share information, how they (beneficiaries) would like to be consulted and participate in WV programmes and channels in which beneficiaries would like to complaint and provide feedback regarding WVs interventions
• Attend coordination and inter-agency meetings on monthly basis to represent World Vision at settlement level.
• Raise and address any issues discovered during consultations. Raise sensitive issues/incidents immediately to the Accountability Monitoring and Evaluation Officer.

Documentation and reporting

• Document all settlement level complaints, feedback, inquiries and suggestions in a central database.
• Compile and submit quality reports to Food Assistance Manager as directed. Ensure that all reports are highly accurate, comprehensive, well documented and will guarantee the credibility of the program;

Capacity building and training

• Strengthen the capacity of staff to identify the needs and preferences of the communities where WV operates. Work with programme staff to improve the ways in which World Vision engages with the community based on findings from community consultations.
• Develop and facilitate trainings that help all staff and stakeholders to build understanding on; humanitarian Accountability, DO NO HARM, and Core Humanitarian standards and commitments.