The American Heart Association (AHA) has an excellent opportunity for a Data Analyst in our Office of Science Operations (OSO) group located at our National Center in Dallas, TX .
The Data Analyst will be responsible for consulting with internal customers to develop analysis that lead to actionable insights. This position will provide focused strategic planning with analytic trends to support business decisions in areas of interest to Professional Membership, Scientific Sessions and Specialty conferences. This role is responsible for translating business data requirements into dashboard and ad hoc reporting resources as well as working with technology partners and vendors to ensure accurate electronic-process flow. The Data Analyst is responsible for providing and conducting analytics on researcher/scientist data to support the planning and marketing efforts of OSO initiatives. This role is also responsible for looking for efficiencies to reduce manual and/or outdated processing, reduce errors and the need for staff dependency to access information.
- Creates and maintains complex analytical reports for OSO Marketing Managers and Professional Membership.
- Design, development, testing, implementation and on-going management of CRM and other related resources.
- Manages the support and development of data and reporting solutions aligned with corporate strategies, goals and objectives.
- Analyzes digital functionality, metrics and data to serve the needs of Professional Membership and Science Operations digital portfolio and execute digital strategies, including web traffic, SEO, user behavior, email marketing statistics, and social media trends.
- Generates system related reports to analyze data based on business rules for ad-hoc analytics projects.
- Steward the data by troubleshooting data quality. Evaluates ad hoc data requests and provides output to meet the requirements. Analyzes business processes and seeks more efficient solutions using technology. Work with internal and external vendors to oversee continuity of importing external data files. Deliver training to end-users, as needed..
- Collect data to create performance benchmarks and deliver broad strategy recommendations based on cross-client trend analytics.
- Extract core insights from data and performance to develop optimization strategies across tactics.
- Use analytics to turn data into business intelligence, making recommendations and identify approaches to improve Professional Membership, Science Marketing and Science Operations' digital portfolio.
- Minimum 5 years of experience implementing and managing software packages or an equivalent combination of education and experience.
- Must be skilled in MS-Dynamics (end-user and management level use; CRM and analytics).
- Demonstrated understanding of programming techniques and infrastructure, naming and design standards.
- Must have the ability to create and execute test scenarios and coordinate UAT, knowledge of full software development and project management lifecycle, good understanding of SQL (to aid in analyzing existing database content).
- Must have the ability to translate data to end-user reporting tools. Advanced skills in MS Excel and Access, Visio, PPT and Exceptional oral and written communications skills.
- Ability to organize and prioritize workflow; establish and meet critical deadlines.
- Must be able to travel overnight approx. 5% of the time.
Here are some of the preferred skills we are looking for:
- Knowledge of medical terminology and/or data related to Cardiovascular Disease preferred.
- Experience working with virtual teams dependent on a CRM, Tableau, Data Warehousing and analytics.