The Program Operations Manager plays a critical role in strengthening and managing the everyday operation of the Domestic Emergency Unit. This role will be responsible for managing training programs, knowledge management and MEAL systems and reporting for preparedness, response and recovery programs. When disaster strikes, this position can deploy to a response, support the management of the surge roster and overall response operations that enable Save the Children to lead an efficient and effective response.
As a representative of Save the Children the position holder is required to ensure the safety and security of children and families and represent the agency values of Accountability, Ambition, Collaboration, Creativity and Integrity.
Manage Training Operations and Systems (30%)
- Manage and lead standardization of quality improvement and assurance measures for training content, creating standard operating procedures and minimum requirements (SOPs, MEAL, Fidelity Checks, continuous improvement)
- Lead creation of partner agreements/MOUs and training strategy in key markets and states
- Coordinate with partners to ensure trainings are delivered and meet the needs of the audience. Support the team by leading on presentations and/or trainings when necessary.
- Strengthen training communication, feedback and data collection loops
- Build and manage external online training content, and serve as administrator of online LMS (CypherWorx)
- Work closely with programmatic staff to design new courses and workshops
- Support procurement for printing and consultant trainers.
Lead Knowledge Management and Learning across disaster cycle; Serve as team MEAL system lead (25%)
- Develop knowledge management strategy to strengthen and codify knowledge so that it is accessible and practical.
- Design, build and maintain sharepoint-based platforms: USPA Staff Portal, USPA Partner Portal, Domestic Response Hub
- Manage beneficiary counting system for US emergencies, and total reach process across the disaster cycle.
- Work closely with divisional monitoring and evaluation team to develop tools, systems and training to improve MEAL across disaster cycle
Emergency Response Operations Backstopping and Surge Support (25%)
- Deploy to domestic emergencies as needed
- Support domestic response operations as needed
- Serve as backstop for response operations and surge lead
- Serve as Duty Watch Officer and manage calendar and training of new recruits
Continuously improve programmatic operations and efficiencies (20%)
- Coordinate team meetings and work spaces
- Streamline and strengthen project management and delivery across disaster cycle through the strengthening of documentation, communication and process analysis.
- Support programmatic vendors and procurement (Printing/kitting/consultants)
- Manage special projects as assigned
- You have a minimum 3-5 years' experience in area of expertise
- Strong project management and administrative skills
- Experience in community partnership, operations, and training.
- Excellent written and oral communication skills
- Self-starter who can identify strategic opportunities and areas for improvement
- Flexible team player
- Strong presentation skills
- Tech-savvy with experience with online training platforms and monitoring systems
- Must be willing to travel 25-30%
Preferred Qualifications
- Bachelor’s degree
- Non-profit experience preferred
- Spanish language a plus
- Experience managing monitoring systems and online training platforms highly desirable.
- Meaningful work, with a knowledge that you are changing the lives of children all around the world
- A family friendly work environment
- Highly collaborative and innovative teams
- Generous paid vacation days, holidays, family leave days, and sick time
- Healthcare plans including medical, dental, and life insurance
- Retirement savings account with matching company contributions
- Structured and formalized management development and coaching programs for mid and senior level managers
- Extensive e-learning opportunities on a variety of topics offered through our affiliation with several prestigious universities and with the American Management Association, as well as language learning opportunities