Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Digital Content Systems Specialist is a key contributor to the mission by supporting the national office and chapter staff for training, administration and troubleshooting of the national and chapter websites.
Areas of Responsibility:
Responsibilities listed below are the primary responsibilities for this position. Although not expected, there may be additional responsibilities added based on organizational needs.
- Learn the functionality of the website CMS systems and the DLS as both an end user and an administrator
- Troubleshoot, fix and reply to national and chapter website issues along with DLS support tickets
- Work with the graphic designers on the design, layout and content management of website landing pages
- Create and implement training materials, including written documentation, videos and webinars and their inclusion into the Make-A-Wish University LMS
- Perform updates to the Make-A-Wish national office website. These may include but are not limited to: chapter job listings, News, Events, Press Releases and Wish Stories
- Review chapter websites for best practice improvements (trademarks, image use, page layout, fonts, etc.)
- Test functionality of website and DLS updates (User Acceptance Testing) prior to deployment of full and incremental website updates
- Assist with process and procedural improvements
- Gather data from Google Analytics to indicate effectiveness of web pages
- Modify metadata of image assets and files in the DLS
Skills/Experience:
- Must possess strong customer service skills, providing guidance and support via email and phone
- Willing to learn and to be subjected to constructive criticism
- Should have a working understanding of photography and design principals
- Ability to prioritize and manage multiple tasks on multiple projects simultaneously
Qualifications
- Degree or certificate (or in progress) in marketing, technology or related field
- Prior publishing experience with a website CMS and/or blogging platform
- Working knowledge of HTML coding on a website and/or blog
- Experience using Adobe Photoshop, Microsoft Excel, PowerPoint, Word, Outlook and screen capture utilities
- Demonstrated ability to write processes and procedures for user guides
OTHER
- Based in Phoenix, AZ
- Office environment
- Local travel twice a year (2 sets of 3-day corporate meetings)
- May occasionally require work outside of the traditional Monday through Friday work week. This includes weekends and early evening weeknights.
Compensation/Benefits:
- Competitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness
*100% employer paid for employee*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance
*100% employer paid for employee*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Paid Holidays, 2 Personal Days
- Maternity Leave
- Educational Tuition Assistance
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 12 2018
Active Until:
Nov 12 2018
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit