Our Interim Senior Salesforce Admin is responsible for the overall operational health of the Salesforce platform, which hosts our global grant making system as well as other Salesforce based enterprise applications. Leads a team of administrators and technical support to monitor and maintain the health of the platform. Provides technical direction on platform configuration and maintenance. Troubleshoots and resolves production issues, leads root cause analysis to identify and implement long-term solutions. Partners with both business development and technical teams to prototype and deliver application solutions with respect to value, quality, information security and end-user experience. Works in conjunction with our architects and technical leads to ensure that Salesforce based projects are implemented according to best practices. Participates as a member of the Salesforce platform Service Owner’s leadership team.
- Execute and/or direct the daily/monthly/quarterly tasks necessary to maintain the Enterprise Salesforce Platform including addressing and resolving escalated support tickets
- Apply functional domain expertise and industry learnings/expertise to help guide solution options analysis, working closely with both business and technical teams, with consideration of both technical and non-technical implications and trade-offs
- Plan and execute deployments from multiple project team, including the validation of cross-tenant compatibility with each deployment
- Ensure best practices are followed for any requested changes to the standard data objects
- Provide oversight to permissions/profiles and manage the user provisioning process and available licenses
- Support and implement several 3rd party integrations (e.g. web to lead)
- Partner with business and technical team to understand, plan and mitigate impacts of Salesforce releases.
- Participate in sprint planning/capacity management for the administration team and development resources assigned to operational support
- Organize/lead prototype development, participate in demos & user acceptance reviews, work with technical leads on the creation of design documents and artifacts
- Key partner in communications regarding the Salesforce platform for team members, impacted groups, and project owners/leaders
- Deep practical experience administering a globally used Salesforce instance
- Expertise in all aspects of configuration, with the practical skills to identify when coding/customization is needed and direct those requirements
- Ability to configure and implement applications from multiple vendors (e.g. AppExchange components)
- Strong interpersonal and customer relationship skills, including the ability to communicate to multiple levels of the organization and with non-technical partners to derive technical requirements and priorities
- Strong analytic and problem-solving skills, including the ability to arbitrate and objectively evaluate competing requests across the tenants
- Take a strategic viewpoint and apply critical thinking skills to near-term work product
- Able to adjust work-style and communication to match team or audience, especially when working with non-technical resources.
- Ability to create clear procedures and system documentation
- Ability to work independently, multi-task and manage time
- Ability to facilitate small teams, guiding work delivery and quality
Needs to Have
- Salesforce Advanced Admin Certification(s)
- Experience with deployment methods beyond the use of change sets
- Knowledgeable in setting up and maintaining roles, profiles, sharing settings, validation rules, advanced formulas, workflows, flows, process builder, reports, and dashboards
- Comfortable with configuration, customization, data management (data management tools), campaign management, training and support for AppExchange applications, support for custom integrations
- Knowledgeable and familiar working in Lightning Experience
- Experience working with Salesforce Communities (Community Builder, Community Manager, etc.)
- Experience in all phases of a project including working both with technical teams as well as the business users
- Understanding of business processes and ability to translate business requirements into application functionality
- Test and QA of enhancements/changes using a sandbox
- Understanding of Agile Methodology and JIRA