Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Entertainment Relations Manager I is a key contributor to the mission by serving as the liaison between the entertainment industry and Make-A-Wish chapter representatives to manage the fulfillment of celebrity related wishes.
Areas of Responsibility:
- Researches, cultivates, and maintains relationships with celebrity handlers, publicists, and community relations offices to support pending wish requests.
- Provides customer service to chapters and international affiliates to schedule wishes, plans the experience to fit the child and/or family needs, coordinates onsite support and manages wish experience expectations.
- Researches production schedules, sports, fashion, and film related events for potential wish experiences.
- Supports the fulfillment of wishes that involve the music industry, but may also support other wish types related to film, television, fashion, video games, comedians, magicians, politicians, etc. as needed.
- Maintains information in Salesforce database and runs reports to review pending wishes, completed wishes, and general workload.
- Assists chapters in wish/event related tasks including booking hotels and travel arrangements, preparing wish family itineraries, and occasionally act as an onsite escort for the wish.
- Ensures complete understanding of the wish family needs and wants, medical and/or mobility issues, and schedule restrictions in order to seamlessly fulfill the request.
- Assists with the coordination of publicity requests, obtaining prior approval as needed.
- Assists in the development and updating of policies, procedures, and templates for wish fulfillments relating to entertainment and sporting events and/or personalities.
- Analyzes wish feedback in order to build on the successes and make improvements for future wish fulfillments.
- Assists in providing wish stories and pictures for various communication vehicles to enhance and/or increase the visibility of the organization acquiring the appropriate releases and approvals.
- Performs other related job duties, as assigned.
Educational Background:
Bachelor’s degree in Communication, Public Relations, Event Planning or related field required.
Skills/Experience:
- Demonstrated ability to lead projects and plan successful events.
- Possess strong verbal, written communication and interpersonal skills.
- Engage effectively with professionals at all levels, both internally and external to the organization.
- Organize work, prioritize, and delegate to meet deadlines, and make timely decisions with sound judgment.
Qualifications:
- Minimum of 2 - 3 years experience working in the sports or celebrity industry and/or event planning.
- Strong computer skills required, specifically in Microsoft Office applications. Prior experience with Salesforce desired.
- Prior experience working in a non-profit organization desired.
Working Conditions:
- Work in an office environment.
- Some travel may be required.
- May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Compensation/Benefits:
- Competitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness
- *100% employer paid for employee*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance
- *100% employer paid for employee*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Paid Holidays, 2 Personal Days
- Maternity Leave
- Educational Tuition Assistance
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 20 2018
Active Until:
Oct 20 2018
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit