The American Heart Association (AHA) has an excellent opportunity for a Quality & Systems Improvement Director (QSI Director) located in our Milwaukee, WI office. This is a 2-year full-time assignment, with potential to extend beyond 2 years. The QSI Director functions as consultant, account manager and business developer to healthcare organizations on Get With The Guidelines ®. Responsibilities include identifying, securing, cultivating and managing relationships with hospital partners and other key stakeholders with regards to quality improvement; implementing the Get With the Guidelines® hospital based quality improvement program in defined markets to achieve program goals; managing hospital account activities, including retention of current hospital accounts, engaging the medical community with regards to the program; and partnering with state health departments, quality improvement organizations, health plans and other agencies to ensure that our quality improvement initiatives are key priorities within their organizations. The Director will be responsible for building strong relationships and establishing themselves as a quality resource in their market. Other duties will be based on implementation responsibilities assigned by the Senior Director, Quality & Systems Improvement and/or Vice President, Quality & Systems Improvement (QSI). #LI-CS1
- Uses a consultative sales approach to introduce, implement, and facilitate all elements of the Get With The Guidelines®.
- Functions as an educator and advisor to ensure effective implementation and utilization of the AHA’s Get With The Guidelines clinical registry and performance improvement program, including trouble-shooting and timely follow-up on specific customer issues.
- Works collaboratively with hospitals and other healthcare organizations to promote adherence to AHA’s treatment guidelines, and support progress within the quality improvement continuum to achieve AHA national award recognition.
- Develops and cultivates effective partnerships with hospital leaders and staff to identify and leverage opportunities for improving clinical performance and expand usage of AHA quality programs.
- Identifies, cultivates and maintains key market stakeholder and volunteer relationships impacting program goals such as: hospital systems, EMS providers, hospital associations, Departments of Health, health plans, etc.
- Serves as a resource by demonstrating a comprehensive understanding of the benefits of the program and the ability to surmount barriers through a consultative, value added approach.
- Interacts with appropriate affiliate staff and volunteers to leverage opportunities and provide seamless customer relationship management.
- Creates executive level recommendations, communications and presentations based on market and data analysis and research.
- Promotes AHA/TJC cardiovascular accreditations and certifications and AHA’s ambulatory quality suite of programs to potential customers. Address initial inquiries from potential customers.
- Other duties as assigned by the Senior Director, QSI and/or Vice President, QSI.
- Must have at least 3 years of professional experience in healthcare, marketing, finance, or business development industry.
- Clinical nursing experience, hospital quality improvement, and/or stroke and cardiac care knowledge a plus.
- Knowledge of quality improvement strategies and/or data collection is required.
- Clear, well developed oral and written communication and presentation skills as well as strong analytic skills.
- Experience managing large-scale projects and management of relationships with external alliances
- Attention to detail and proactive problem-solving capabilities
- Relevant experience with a national clinical quality improvement program that incorporates clinical data capture within a process improvement framework preferred.
- Experienced in influencing performance without direct line accountability.
- Ability to travel up to 25-30% with possible overnights
- Must have at least basic knowledge and skill with Microsoft Office 2010 or higher used for Word, Excel and PowerPoint. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.