The Program Manager plays a critical role in strengthening and managing the everyday operation of the Domestic Emergency Unit. This position will be responsible for managing training programs, knowledge management and MEAL systems and reporting for preparedness, response and recovery programs. When disaster strikes, the incumbent will support surge capacity and operations that enable Save the Children to lead an efficient and effective response.
As a representative of Save the Children the position holder is required to ensure the safety and security of children and families that he/she come in contact with and represent the agency values of Accountability, Ambition, Collaboration, Creativity and Integrity.
Manage Training Operations and Systems (40%)
- Manage and lead standardization of quality improvement and assurance measures for training content, creating standard operating procedures and minimum requirements (SOPs, MEAL, Fidelity Checks, continuous improvement)
- Lead creation of partner agreements/MOUs and training strategy in key markets and states
- Serve as master trainer coordinating with partners to deliver trainings that meet the needs of the audience
- Strengthen training communication, feedback and data collection loops
- Build and manage eternal online training content, and serve as administrator of online LMS (CypherWorx)
- Work closely with programmatic staff to design new courses and workshops
- Manage procurement for printing and consultant trainers.
Lead Knowledge Management and Learning across disaster cycle; Serve as team MEAL system lead (40%)
- Develop knowledge management strategy to strengthen and codify knowledge so that it is accessible and practical.
- Coordinate in-person and remote team meetings
- Design, build and maintain sharepoint-based platforms: USPA Staff Portal, USPA Partner Portal, Domestic Response Hub
- Manage beneficiary counting system for US emergencies, and total reach process across the disaster cycle.
- Work closely with divisional monitoring and evaluation team to develop tools, systems and training to improve MEAL across disaster cycle
- Streamline and strengthen project management and delivery across disaster cycle
Support Domestic Emergency Response Backstopping and Surge (10%)
- Deploy to domestic emergencies as needed
- Support domestic response operations as needed
- Serve as backstop for response operations and surge lead
Manage Employee Engagement Opportunities (10%)
- Implement existing employee engagement offerings
- Work with Agency Resource Development team to design, procure, market and implement additional corporate employee engagement offerings that can produce revenue and raise awareness of domestic emergency programs
- Minimum 3-5 years’ work experience in training, community partnership, or project management roles. Non-profit experience preferred.
- Experience managing monitoring systems and online training platforms required.
- Professional level of specialized knowledge to manage complex tasks, programs or projects.
- Must be willing to travel up to 30%
Preferred Qualifications
- Bachelor’s degree in related field preferred.
- Excellent written and oral communication skills
- Strong project management and administrative skills
- Self-starter who can identify strategic opportunities and areas for improvement
- Flexible team player
- Strong training and presentation skills
- Spanish language a plus
- Tech-savvy with experience with Sharepoint, online training platforms and monitoring systems
- Meaningful work, with a knowledge that you are changing the lives of children all around the world
- A family friendly work environment
- Highly collaborative and innovative teams
- Generous paid vacation days, holidays, family leave days, and sick time
- Healthcare plans including medical, dental, and life insurance
- Retirement savings account with matching company contributions
- Structured and formalized management development and coaching programs for mid and senior level managers
- Extensive e-learning opportunities on a variety of topics offered through our affiliation with several prestigious universities and with the American Management Association, as well as language learning opportunities