Under broad supervision of the Senior Director or Regional Vice President of Quality & Systems Improvement, and in close collaboration with other QSI Directors, the Director is responsible for the programmatic and regional management of all AHA Quality & Systems Improvement (QSI) products including Get With The Guidelines, Mission: Lifeline, and healthcare accreditation programs.
The successful applicant will perform management and consultative work for all healthcare customers within the territory. They will educate new customers and serve as an ongoing consultative resource on the American Heart Association scientific guidelines, program metrics, recognition criteria, registry access, data entry and reporting capabilities. The Director will work closely with other AHA staff to strategically engage customers by planning educational outreach and developing communications and marketing options to leverage AHA recognition. This role may plan, assign, and/or supervise the work of others and work under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The territory is the state of Oklahoma and Rural East and West Texas.
- Strategically plans and manages hospital and EMS agency outreach to drive customer engagement, increased QSI contracts and progression of hospital and EMS awards and recognition within the territory.
- Coordinates systems of care educational events.
- Compiles regional data reports to share healthcare provider and patient data.
- Monitors and reports hospital level compliance and award qualifications.
- Manages volunteer engagement monitoring and volunteer training activities.
- Manage SWA content and lead planning strategy to leverage all QSI marketing publications, including US News & World Reports, online mapping, and recognition events for healthcare providers in the market or region.
- Work with Marketing & Communications to establish annual community values QSI information.
- Work with Award winning hospitals on promotional and communication opportunities.
- May plan, assign, and/or supervise the work of others.
- Performs related work as assigned.
- Database or health registry experience.
- Skill in compiling, evaluating, and presenting health quality information, in problem-solving and negotiating, and in data reporting and analysis.
- Knowledge of the federal and state legislative process and state government administration.
- Skill in project management.
- Knowledge of leadership principles.
- Excellent verbal and written skills.
- Skill in understanding group and individual dynamics.
- Skill in negotiations.
- Skill in persuasion.
- Skill in motivating others.
- Sill in coalition management.
- Ability to work evenings/weekends and travel when necessary.
- Ability to participate in meetings, work in a team environment and interact with all levels of AHA staff, volunteers and public.
- Ability to drive a car and provide reliable transportation.
- Ability to maintain a current driver’s license.
- Non Smoker.
Qualifications
- Experience working with healthcare providers on health information technology or clinical quality measures from an accredited four-year college or university with major course work in a field relevant to assignment is generally preferred. Experience and education may be substituted for one another.
- Demonstrated experience in project management that demonstrates the ability to manage multiple concurrent projects independently and complete projects thoroughly, timely and within budget.
- Demonstrated ability to gain collaboration of internal and external stakeholders in achievement of identified goals
- Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation.
- Must have at least basic knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations, and spreadsheets.
- Must be at least 18 years old.
- Ability to travel up to 60% in the assigned territory.