This position provides hardware and software support for AHA National Center and Affiliate staff via phone, email and online. Documents processes and provides end user education and remote focus sessions. Maintains and complies with American Heart Association business, hardware and software standards. Staff must learn new systems and support methods as introduced. Strong Customer service skills are required and staff are responsible to keep current with technology trends.
Areas of Responsibility:
- Provide phone support to National Center and affiliate AHA staff for hardware, software and Enterprise application issues. Perform trouble shooting for desktops, laptops, printers, mobile devices and other supported products.
- Addresses operational functionality for computer use.
- Provide clear and thorough documentation using Cherwell Service Management for reported incidents and problems.
- Works with appropriate Business Technology and/or business groups to resolve issues reported to Business Technology support
- Provides call follow-up for all open calls
Skills/Experience:
- Help Desk/Call Center experience
- Technical skills supporting such applications as MS Windows software, Internet Explorer, and other non-Microsoft applications on client computers
- VPN, networking experience
- Active Directory
- Laptop/Desktop/Printer/Telephone troubleshooting experience
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 29 2018
Active Until:
Aug 29 2018
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit