Under the direction of the Chief Executive Officer, the Operations Director is responsible for helping grow and develop the Concord Family YMCA’s impact, reputation, and operations focusing specifically on health and wellness programs, group fitness, youth and adult sports, and aquatics. This leadership position is responsible for working cohesively with all of the organization’s departments with special emphasis on Membership. This person works independently under general direction and is expected to provide leadership, strengthen program quality, help us to work toward continuous improvement in systems and process and to determine how best to accomplish tasks. It requires knowledge of and commitment to the mission of the YMCA and its focus on Youth Development, Healthy Living, and Social Responsibility as well as the ability to articulate and model the YMCA’s four core values of Caring, Honesty, Respect and Responsibility.
The Concord Family YMCA is a $3.5M operation that was first established in 1852, making it the 6tholdest Y in North America. Our location is right in Downtown Concord, NH, the capitol of the State. Concord’s vibrant and revitalized downtown, healthy community, and wealth of natural and cultural offerings make Concord a great community to live and play. The Y is one of Concord’s leading nonprofits committed to helping people and our community succeed. By drawing on our rich history, we help to build a brighter future for our community.
- Supervise Department Directors to assure that sound operation principles are in practice.
- Accountable for the financial performances of assigned departments.
- Identify potential areas for cooperative programming to accomplish Association Goals, and work with staff Task Force groups to develop and implement programs.
- Keep records (pertaining to program and membership) essential for control, evaluation and reporting to committees, the Board and the CEO.
- Coordinate, monitor and update Association program policies and guidelines.
- Coordinate the training of Association staff at all levels
- Assist with the implementation of a program evaluation system throughout the Association to guarantee faithfulness to YMCA purpose, high quality and maintenance of YMCA standards.
- Monitor monthly financial reports to assure that revenue targets are met and expenses are controlled.
- Responsible for member relations, including complaint resolution.
- Responsible for the operational growth and quality of the Association through program expansion, member recruitment and retention, pricing strategies, new site development, collaborations, mergers and acquisitions.
- At least five years management experience in program development, financial management, supervision and day-to-day operations;
- At least three-year’s experience in a supervisory role;
- AED, CPR and first aid certified; Life Guard certification preferred;
- YMCA experience, group exercise certification and/or personal training experience preferred.
Salary: $55,000.00 - $65,000.00