The Family Services Coordinator is responsible for support services for Head Start families; assisting parents in learning about and using community resources; working with parents on goal setting; encouraging parent involvement and participation in their child’s education.
The Coordinator supports and assists families as they identify and meet their own goals through a case management model aligned with the Family Partnership Agreements. This position also assists with the completion of the child health requirements and other required screenings and assessments. The Coordinator supports the larger system of social services coordinated by Head Start/Early Head Start by supporting the goals of the program. The position may involve reassignment of caseloads and/or center location as deemed necessary for program operations.
As a front line representative of Save the Children the Family Service Coordinator is required to ensure the safety and security of children and families that he/she comes in contact with adhering to the agency’s values of Accountability, Ambition, Collaboration, Creativity, and Integrity.
- Provide support to all families within his/her caseload.
- Works closely with all content areas to assure successful collaboration in maintaining children/family files and privacy.
- Responsible for child recruitment and maintaining a consistent enrollment for the program.
- Enters and assists in tracking information regarding ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance).
Responsibilities and Impact
- Provides family support services to all families in caseload, including relationship development, developing Family Partnership Agreements, goal-setting process, and assisting in the research to obtaining necessary community services and support.
- Ensure regular communication with families regarding screening, assessments, and surveys in order to provide needed information regarding medical and social services as needed.
- Ensure health requirements are met according to Head Start Performance Standards while maintain strict confidentiality.
- Assist in the monitoring and reporting of family related services to appropriate Head Start superiors.
- Work with the Information Specialist to enter and track information regarding family services and ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance).
- Responsible for maintaining full enrollment, with a 72-hour turn around to fill vacancies, program-wide; performing up-to-date record keeping and data entry.
- Provide logistical support for Policy Council meetings one time per month.
- Submit accurate information in a timely manner, including: written documentation, scheduled reports, and mandated reports.
- Serve as advisor on family services to the teaching staff.
- Attend case coordination meetings with appropriate staff, to fully integrate services.
- Help to develop a program wide Leadership training for Policy Council Members.
- Participate in an individualized continuing education plan including CPR and First Aid.
- Perform other related duties as assigned.
- Accountable for day to day execution specified duties. Ability to effectively demonstrate sound judgment, using discretion as it relates to individual cases. Maintains open communication with management regarding case load and progress. Builds effective working relationships within the organization, works independently and as a team member.
- Three years’ work experience in a position that directly relates to Family Services and/or Adult education.
- Strong interpersonal, communication and organizational skills and ability to work collaboratively with staff, community partners, children, and families in the provision of high quality services and resources to the Head Start programs.
- Knowledge of the purpose of the Head Start Program.
- Ability to relate sensitively with children and to work well with staff, parents, and families.
- Ability to follow directions and take initiative.
- Ability to keep all information on families confidential.
- Ability to work with children with disabilities.