This position is responsible for guiding the development and optimization of tools designed to support online giving across the Make-A-Wish enterprise and serves as the Product Owner for Luminate Online and TeamRaiser. The Digital Services Manager II partners with key stakeholders and technology teams to ensure that the system design and functionality meets the needs of business units, chapter staff, donors and other end users, that future enhancements are prioritized to meet business needs, and that the system achieves the desired business value and operational efficiencies.
Areas of Responsibility:
- Serve as primary product owner and business liaison for Luminate Online and TeamRaiser
- Collaborate with stakeholders to create a product roadmap that aligns business needs, strategies and desired outcomes;
- Empowered to make key decisions about system priorities, design requirements and implementation on behalf of stakeholders, escalating issues requiring broader discussion or feedback;
- Facilitate communications and feedback loop with business teams and end-users on product design and development, implementation plans, enhancements and planned releases;
- Create and maintain list of product features, enhancement requests and defects; manage the backlog for release planning;
- Develops consistent framework for ROI measurement of technology investments across programs and uses that data to drive prioritization
- Gather and document business requirements for future development for communication to the design and development teams;
- Assess, prioritize and recommend fixes and feature development based upon ROI as well as feedback gathered from project stakeholders, end users and technology team;
- Work with design and development teams to ensure that business, quality and functional goals are met with each product release;
- Develop and prioritize user stories for the business teams;
- Participate in meetings to provide direction on product development;
- Identify and raise potential risks/roadblocks to the core team, providing proposed options and recommendations;
- Partner with stakeholders to plan and design change management, training and implementation strategies with chapters;
- Participate in User Acceptance Testing (UAT) and demos when scheduled;
- Performs other job related duties, as assigned.
Educational Background:
Bachelor’s degree in Business, Nonprofit Management or related field.
Skills/Experience:
- First-hand knowledge and experience with technology used to support online fundraising and peer-to-peer giving required
- Demonstrated ability to lead complex projects, collaborate with cross-functional teams, organize and prioritize work, delegate effectively, and ensure deadlines are met.
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
- Mindset toward continuous improvement and innovation.
- Demonstrate strong verbal, written communication and interpersonal skills.
- High level of professionalism and interpersonal skills, and the ability to engage effectively with individuals at all experience and professional levels.
- Possess strong problem-solving skills and strong judgment, with the ability to make timely and appropriate decisions in a highly collaborative manner.
Qualifications:
- Minimum of 5 - 7 years of experience managing large projects in a complex federated or decentralized business model.
- Experience leading and deploying complex system design, process improvement or technology projects;
- Prior experience working with Luminate Online/ TeamRaiser preferred.
- Strong computer skills required. Prior experience with Salesforce also desired but not required.
- Prior experience working in a non-profit organization desired.
Working Conditions:
- Work in an office environment.
- Some domestic travel required.
- May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 10 2018
Active Until:
Jul 10 2018
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit