To maintain the organization’s computer systems and support internal staff on a day-to-day basis, to install new components and/or upgrades to the system when necessary and to support on-going internal projects and assist all areas of IT. To develop and manage infrastructure utilities that enhances productivity (e.g., remote access).
Areas of Responsibility:
- Install and maintain all desktop and laptop computers and components (hardware and software).
- Must have knowledge of Active Directory/Office 365 user account creation onboarding/offboarding experience, basic understanding of folder permissions.
- Must have knowledge of remote desktop services & profiles, functionally of Windows Server 2008/12/16.
- Assist with remote access environment and provide support for off-site users.
- Manage and support internal email; including new users, mobile users and computer-related support.
- Initiate and follow through on service calls for computers and computer-related equipment.
- Insures customer satisfaction throughout the service delivery transaction.
- Track and respond to user support requests as received via email or telephone.
- Handle escalated issues that Level 1 support is not equipped to handle.
- Identify and create tools that improve user productivity.
- Train staff in use of common applications and utilities.
- Provides after-hours support for FANO and food bank network community.
- Performs O365 administrative requests, i.e., mailbox creation, public folder permissions, etc.
- Tests and certifies PCs, networks, servers and client approved applications.
- Understands the interrelation of the devices being supported and their role in the productivity of the end user community.
- Is proactive in having market awareness of new software, hardware and device releases that can have an impact on the Feeding America operating environment.
- Proactively evaluates, assesses and communicates such impact, with recommendations for proceeding to the Infrastructure management.
- Provide proactive support for organizational meetings through setup and management of AV equipment.
Educational Background:
BA/BS or equivalent experience.
Skills/Experience:
- 5 years of hardware (laptops, pcs and printers) diagnostic support experience.
- Active Directory administration experience.
- Requires 3 years’ experience with Cloud based applications such as Office 365, SharePoint, SCCM and Skype for Business.
- 3 years of software support in a large environment.
- Proficiency in using Windows 7, 8.1 and 10 operating systems, Microsoft Office 2007 – 2016 application suite, as well as O365 and anti-virus tools and procedures.
- Familiarity with Windows Server /environment 2008 to 2012.
- Exceptional communication & interpersonal skills.
- Must be a team player, proactive, and an established problem solver.
- Must be able to multitask and work independently.
- Experience elevating trouble tickets/problems to appropriate staff.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Strong problem-solving, diagnostic and technical troubleshooting aptitude with all hardware and software configurations.
- Experience using remote diagnostic/administration tool like SMS/System Center.
- A+, MCP, MCSA or MCITP certifications preferred.
- HDI (Help Desk Institute) certification a plus.
- May require up to 10 percent travel time.
- Committed to organizational mission of ending hunger.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
May 23 2018
Active Until:
Jun 24 2018
Hiring Organization:
Feeding America
industry:
Nonprofit