Do you love working with data, working across a passionate organization and sharing data inspired insights with diverse audiences? Then the Program Manager, People Analytics is the position for you! This role centers on collaborating with stakeholders to transform insights informed by data into actionable intelligence. This includes helping to shape, evolve and implement HR’s Analytics strategy and vision. The program manager is a key contributor within HR and cross-foundation analytics, with the goal of providing necessary insights to guide stakeholder decision making regarding policies and procedures.
The Program Manager, People Analytics role is split between managing the work, partnerships (internally/externally), platforms and vendors of the People Analytics team, as well as advanced data analyst tasks such as data maintenance, data integration, data visualization/dashboard creation, data summaries and predictive analytics.
Those most successful in this role will have advanced analytics skills with business acumen, intellectual curiosity and the desire to contribute to the foundations mission by turning data into insights that facilitate key decisions for the foundation.
- Direct, manage and advance the People Analytics team vision, strategy and goals
- Lead HR’s People Analytics data administration and assessment processes toward being more efficient and impactful
- Oversee, manage, maintain cross-foundation survey platform (Ultimate Perception) and exit survey data platform (Work Institute), including partnership with internal data integrations and external vendor relationship
- Maintain People Analytics as internal COE for generating advanced survey metrics and predictive analytics, including overseeing annual engagement survey and ONA data process in lieu of external vendors
- Guide quality, accuracy and usability of analytical resources/technology from design through implementation.
- Propagate sharing and creative data culture across foundation by engaging with fellow analysts and leaders
- Design and implement projects that exploit analytics in new ways to address existing program issues, such as attrition, performance, and career.
- Support the design and development of critical analytic assets such as Workforce Planning models, Headcount Models, KPI’s for HR efficiency and effectiveness, analytic applications and data visualizations.
- Develop and implement analytics solutions on a variety of platforms ranging from KPI dashboards to the application of predictive analytic capabilities ranging from simple lists to more complex summary/aggregate reporting and statistical models (using business intelligence instruments such as Alteryx, Tableau or similar).
- Lead program development in metrics, reporting, and analytics specifically around automation, sustainability and extensibility of current models.
- Provide analysis and tracking of data through reporting, dashboards, ad hoc analysis and strategic partnering to share insights and ensure understanding within HR, Program, and Operating teams.
- Train end-users on self-serve resources and provide simple user guides to interpret complex data analyses to users.
We believe that energized people, working well together, fueled by great leadership in an inclusive environment in which they thrive, will do phenomenal things.
Core Knowledge and Skills
- Deep understanding of data administration and analytics principles
- Deep business and consultancy skills with knowledge and experience in HR.
- Expansive knowledge of metrics, data, and business intelligence strategies
- Ability to effectively analyze and synthesize large amounts of complex data into relevant insights
- Ability to connect tactical deliverables with organizational goals and program
- Ability to present data in a reasonable, concise manner
- High professional standards for customer service, confidentiality, and quality of work
- Knowledge of appropriate external benchmark data and services and its appropriate use
- Understanding of present and historical systems, people, process, data points, and data usage
- Experienced in working with data to apply a more scientific approach to people management.
- Knowledge of the rhythm of the business to strengthen opportunity for use of metrics
Data Skills
- Advanced knowledge of Microsoft Office, SharePoint, survey methodology and instruments, Tableau, Alteryx, and Workday
- Background in quantitative social science, statistics, data or technology
- Excellent written and oral communications skills, including ability to communicate analytics to a non-technical audience
- Deep problem-solving, critical thinking, and analytical skills
- Experience with a variety of business intelligence methodologies and instruments
- Excellent attention to detail
- Deep understanding of data administration and analytics principles.
- Ability to understand and reconcile gaps, overlaps, and apparent contradictions among and within models, reports or reporting instruments
Soft Skills
- Highly dynamic, credible, with innovative views of how to best deliver analytic solutions.
- Ability to foster relationships within HR and with key operating partners
- High ‘data savvy’ and understand the value analytics delivers.
- Excellent customer service acumen
- Proven ability to communicate effectively and influence at all levels across the foundation
- Ability to work in a high-pressure environment
- Ability to clearly articulate a strategic point of view, advanced storytelling skills
- Ability to collaborate and facilitate a variety of stakeholder groups, regardless of organizational authority
- Thorough time management and prioritization skills, proven ability to inform others of current workload and priorities (up and out)
- Regularly seeks ways to share knowledge with others
- Excellent critical thinking skills and ability to effectively connect dots across the organization
Education and Experience
- Advanced degree with 7+ years of experience, with 3+ years analyzing large data sets and creating data models, background in statistics, social science, data or technology.