Habitat for Humanity International (HFHI) is seeking a Senior Specialist - Affiliate Communications. As HFHI implements an affiliate-oriented approach, one of the most critical elements is communications. In recent years, affiliates have reported being overwhelmed by communications from HFHI, partly because many of the HFHI-provided services have developed stand-alone communication approaches. Going forward, HFHI will streamline communication to affiliates, improving how affiliates receive information. This position will play a critical role in helping to build out a new “Affiliate Experience Center” by helping to determine the various types and channels of communication for affiliates.
This position will support affiliate communications across all relevant platforms and help pilot new methods of communications to affiliates. S/he will work with the communications and MyHabitat teams to figure out ways to best utilize that tool in HFHI’s support of affiliates and provide communication support to programs and services supporting U.S. affiliates.
- Assist in affiliate communications across relevant platforms (e.g., MyHabitat, emails, training events, etc.)
- Help pilot new methods of communication to affiliates. Gather and analyze qualitative and quantitative data around which methods are most effective and appreciated.
- Work with MyHabitat team to understand functionality of MyHabitat and seek ways to support and better leverage that tool.
- Provide communication support to programs and services supporting US affiliates
- Writes and edits the US Office News, a monthly electronic newsletter
- Responsible for publishing the annual World Habitat Day guidebook
- Tracks and advises US Office staff on all publications
- Works closely with IT to coordinate mass email message distribution to the Habitat network
- Represents the communications division on various committees and specialist projects and coordinates with appropriate communications team member(s)
- Adheres to the brand user guide
- 4+ years of related work experience
- Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint and Outlook) and a general comfort level working with technology systems (SharePoint, and online meeting software, etc.)
- Strong knowledge of communications tools
- Understands different types and effectiveness of communications to large groups
- Proficiency in communications technologies and knowledge of innovative ways of communicating with large and diverse groups
- Adept at building relationships and trust with affiliates
- Track record of strong collaboration and communication across teams and departments
- Strong logic/reasoning/analytical abilities
- Travel: negligible